Factors Affecting the Delivery of Care as Experienced by Nurses in Selected Hospitals in Isabela, Philippines

Authors : Edmelyn B. Cacayan(CA); Markhipolito P. Galingana(CA); Stephanie F. Ambrocio(CA); Michelle Mae S. Bungag(CA); Abegail Jan P. Dela Peña(CA); Sunshine S. Longgat(CA); Nesley R. Manzano(CA); Sharmaine Angel I. Matias(CA)

Volume/Issue : Volume 8 - 2023, Issue 7 - July

Google Scholar : https://bit.ly/3TmGbDi

Scribd : https://tinyurl.com/2daek367

DOI : https://doi.org/10.5281/zenodo.8185891

Providing safe and efficient care is a continuous issue for the nursing profession. It leads to more pleasant patient outcomes and enhances wellbeing. This research study sought to determine the nurses’ perceptions on the factors affecting their delivery of health care services in the selected private hospital in Santiago City, Isabela, Philippines. It focused on determining the nurses' perceptions of the factors affecting the delivery of care which includes Environmental Factor, Organizational Factor, and Interpersonal Factor. This Qualitative research utilized in-depth-interview among 8 participants. The study utilized a non- probability sampling technique, specifically the Convenience or Accidental Sampling in choosing the respondents to determine the nurses' perceptions on the factors affecting the delivery of care in terms of Environmental Factors, Organizational Factors, and Interpersonal Factors. The collected information was carefully analyzed using Thematic Analysis. The researchers requested recommendation from the chief nurse whom to interview. Interview was done until the researchers data saturation. Results revealed that lack of facilities and an unfriendly environment such as the weather, noise, and facilities and equipment are some of the difficulties encountered by the participants. Being resourceful is one of the adjustments they made regarding environmental factors. On the other hand, in organizational factors, understaffing and nurses’ burnouts are some challenges the participants encountered, thus, having a functional organizational structure is one of the adaptations they made. Lastly, poor interpersonal relationship is the most common difficulty experienced by the participants in terms of interpersonal factors, and building good communication was one of their adjustments.

Keywords : Delivery, Nursing Care, Healthcare, Leadership, Nurse-patient relationship, Environmental Factor, Organizational Factor, Interpersonal Factor, Philippines.


Paper Submission Last Date
31 - December - 2023

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