Factors Affecting the Job Performance of the Personnel of Holy Spirit Police Station, Quezon City


Authors : Darline Kc Ramos Movilla

Volume/Issue : Volume 9 - 2024, Issue 12 - December

Google Scholar : https://tinyurl.com/2d28svd8

Scribd : https://tinyurl.com/3wea59sx

DOI : https://doi.org/10.5281/zenodo.14411059

Abstract : Job performance is the measure of how effectively an individual completes their job duties and contributes to their organization's goals. This study aims to identify the factors affecting the job performance of personnel at the Holy Spirit Police Station. Specifically, it examines personal and professional factors, work-related matters, and environment-related factors. Additionally, the study analyzes if there is a significant difference in how these factors influence job performance, and from the findings, proposes a framework that can contribute to the body of knowledge in this field. This study used quantitative method through descriptive research design, through purposive sampling, one hundred thirty-eight personnel of Holy Spirit Police Station located at St. Joseph, St. Corner, San Simon, St, Brgy Holy Spirit, Quezon City were chosen as respondents. Results showed that officers’ effectiveness at work is greatly impacted by their overall well-being. Issues such as discrimination, inconvenient work areas, poor ventilation, and inadequate equipment are identified as challenges in doing duties. Further, problems include a lack of support from the community, agencies, and barangay, as well as inadequate help from private groups. However, study shows that there is no significant difference on the assessment of respondents in terms of the three mentioned components. With the end view the research proposes a framework to further enhance the job performance of PNP personnel .

Keywords : Environment-Related Matter, Job Performance, Personal Factors, Professional Factors, Work-Related Matter.

References :

  1. Arkansas, G. L. (2018). Annual report of law enforcement assistance administration. U.S. Department of Justice, Office of Justice Programs.
  2. Arnetz, B. B. (2015). Interventions, training, and technologies for improved police well-being and performance. Springer.
  3. Chhabra. (2013). Global issues in contemporary policing.
  4. Chhabra, M. (2013). Global issues in contemporary policing. Sage Publications.
  5. De Benedetto, A. (2013). Global issues in contemporary policing. Routledge.
  6. Jones, S. (2023). Improving public safety through law enforcement and private security partnerships. In Competitive government (pp. 45-67). Oxford University Press.
  7. Fitzgerald, G. (2016). Impact of poor working environment on police officers. Routledge.
  8. Wang, X. (2015). Empowerment on Chinese police force's role in social service. Springer.
  9. Aliusman, J. M., Sampao, N. L., & Guimba-Basher, S. D. (2018). Reassignment and its effects on motivation and job performance among selected police commissioned officers (PCOs) in Lanao del Sur, Philippines. International Journal of Accounting, Finance and Business, 3(1), 75-86.
  10. Annierah, U. (2013). The significant relationship between work performance and job satisfaction in the Philippines. http://www.tjprc.org/publishpapers/2-34-1364823381-2THE%20SIGNIFICANT%20-%20full.pdfaa
  11. Arkansas, G. L. (2018). Annual report of law enforcement assistance administration.
  12. Arnetz, B. B. (2015). Interventions, training, and technologies for improved police well-being and performance.
  13. Chhabra. (2013). Global issues in contemporary policing.
  14. Cordner, G. W. (2015). Police administration.
  15. De Benedetto. (2013). Global issues in contemporary policing.
  16. Daily Times. (2012). Effects of the Nigeria police force personnel welfare condition on performance. https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.1074.27&rep=rep1&type=pdf
  17. Dupell, M. E. (2011). [Scholar source]. Google Scholar.     https://scholar.google.com/scholar? start=20&q=not+good+relationship+of+police+superior+to+his+subordinates&hl=en&as_sdt=0,5#d=gs_qabs&u=%23p%3DKVUgZyyQu_0J
  18. Famutimi, T. (2014). Effects of the Nigeria police force personnel welfare condition on performance. https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.1074.27&rep=rep1&type=pdf
  19. Hilario, G. J. E. (2018). Towards motivated government civilian employees: An assessment of the job satisfaction and job performance of the Philippine National Police-Quezon City Police District’s non-uniformed personnel. Ascendens Asia Journal of Multidisciplinary Research Abstracts, 2(6).
  20. Jones, S. (2023). Improving public safety through law enforcement and private security partnerships. In Competitive government.
  21. LIGSON, H. L., & MSCJ, R. (2021). Pre-charge investigation of Philippine National Police personnel vis-à-vis their work performance.
  22. Mack, K. Y., & Rhineberger-Dunn, G. (2019). Burnout among community corrections officers: Do supervisor and coworker support matter? Journal of Community Safety and Well-Being, 5(4), 122-131. https://www.tandfonline.com/doi/full/10.1080/23311975.2020.1841359
  23. Mendoza, R. U., Ilac, E. J. D., Francisco, A. T., & Casilao, J. M. S. (2021). Diagnosing factors behind officers’ performance in the Philippine National Police. Police Practice and Research, 22(4), 1408-1424. https://doi.org/10.1080/15614263.2021.1945454
  24. Omideyi, O. (2012). Effects of the Nigeria police force personnel welfare condition on performance. https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.1074.27&rep
  25. Pearsall, B. (2012). Effects of the Nigeria police force personnel welfare condition on performance. https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.1074.27&rep=rep1&type=pdf
  26. Pritz, F. G. (2016). Impact of poor working environment on police officers.
  27. Salunke, G. (2015). Inside the Nigeria police force: An examination of the condition and facilities at the police stations in Ilorin Metropolis of Kwara State, Nigeria. https://deliverypdf.ssrn.com/delivery.php?ID=
  28. Tengpongsthorn, W. (2017). Factors affecting the effectiveness of police performance in Metropolitan Police Bureau. https://www.sciencedirect.com/ science/article/pii/S2452315116301370#!
  29. Wang, X. (2015). Empowerment on Chinese police force's role in social service.
  30. Wright, L. T. (2020). The impact of social support on job-related behaviors through the mediating role of job stress and the moderating role of locus of control: Empirical evidence from the Vietnamese banking industry. https://www.tandfonline.com/doi/full/ 10.1080/23311975
  31. Abbas, H. (2011). An analysis of policing and problems existing in policing of Pakistan: A content analysis approach. ResearchGate. https://www.researchgate.net/publication/340646525_An_Analysis_of_Policing_and_Problems_Existing_in_Policing_of_Pakistan_A_Content_Analysis_Approach
  32. Ahmad, A., Ibrahim, R., & Bakar, A. (2018). Factors influencing job performance among police personnel: An empirical study in Selangor. Management Science Letters, 939–950. https://doi.org/10.5267/j.msl.2018. 6.014
  33. Austria-Cruz, M. C. (2019). Performance of Barangay Police Security Officer (BPSO) or TANOD in maintaining peace and order. International Journal of English, Literature and Social Science, 5(1), 36–43. https://doi.org/10.22161/ijels.51.7
  34. Baron, H., Caralos, M. D., Clarete, F. J., Lambayan, A., Saguran, R. V., Tabel, C., Udtohan, C. C., & Bapilar, B. (2021). Challenges and coping mechanisms of work-related stress of police officers during the COVID-19 pandemic. Academe (University of Bohol), 19(1), 22–35. https://doi.org/10.15631/aubgsps.v19i1.29
  35. Blumberg, D. M., Schlosser, M. D., Papazoglou, K., Creighton, S., & Kaye, C. C. (2019). New directions in Police Academy training: A call to action. International Journal of Environmental Research and Public Health, 16(24), 4941. https://doi.org/10.3390/ijerph16244941
  36. Blumberg, D. M., & Papazoglou, K. (2020). Addressing moral suffering in police work: Theoretical conceptualization and counseling implications. Royal Canadian Mounted Police Journal. http://136.159.200.199/index.php/rcc/article/ view/68490
  37. Chen, B., Wang, L., Li, B., & Liu, W. (2022). Work stress, mental health, and employee performance. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.1006580
  38. Crandall, C. S., & Eshleman, A. (2003). A justification-suppression model of the expression and experience of prejudice. Psychological Bulletin, 129(3), 414–446. https://doi.org/10.1037/0033-2909.129.3.414
  39. Demou, E., Hale, H., & Hunt, K. (2020). Understanding the mental health and wellbeing needs of police officers and staff in Scotland. Police Practice & Research, 21(6), 702–716. https://doi.org/10.1080/15614263.2020.1772782
  40. Gerassi, L., Nichols, A., & Michelson, E. (2017). Lessons learned: Benefits and challenges in interagency coalitions addressing sex trafficking and commercial sexual exploitation. Journal of Human Trafficking, 3(4), 285–302. https://doi.org/10.1080/ 23322705.2016.1260345
  41. Ghasemy, M., Rosa-Díaz, I. M., & Gaskin, J. E. (2021). The roles of supervisory support and involvement in influencing scientists’ job satisfaction to ensure the achievement of SDGs in academic organizations. SAGE Open, 11(3), 215824402110306. https://doi.org/10.1177/21582440 211030611
  42. Hafiza, S. N., Shah, S. S., Jamsheed, H., & Zaman, K. (2011). Employee motivation and work performance: A comparative study of mining companies in Ghana. Econstor. https://www.econstor.eu/bitstream/10419/188771/1/v09-i02-p0255_1530-8688-1-PB.pdf
  43. Harris, K. (2023). How policing incentives affect crime, measurement, and justice. The CGO. https://www.thecgo.org/research/how-policing-incentives-affect-crime-measurement-and-justice/
  44. Heathfield, S. M. (2016). The impact of remuneration on employees' performance: A study of Abdul Gusau Polytechnic, Talata-Mafara and State College of Education Maru, Zamfara State. ResearchGate. https://www.researchgate.net/publication/318014419_The_Impact_of_Remuneration_on_Employees'_Performance_A_Study_of_Abdul_Gusau_Polytechnic_Talata-Mafara_and_State_College_of_Education_ Maru_Zamfara_State
  45. Labadia, D. (2010). The significant relationship between work performance and job satisfaction in the Philippines. TRJPRC. http://www.tjprc.org/ publishpapers/2-34-1364823381-2THE%20 SIGNIFICANT%20-%20full.pdf
  46. McCarty, W. P., & Skogan, W. G. (2013). Job-related burnout among civilian and sworn police personnel. Police Quarterly, 16(1), 91–114. https://doi.org/10.1177/1098611112457357
  47. Modise, M. J. (2023). Community engagement in policing. ResearchGate. https://www.researchgate.net /publication/376260918_Community_Engagement_in_Policing
  48. Ojeleye, Y. C., & Okoro, C. I. (2016). The impact of remuneration on employees' performance: A study of Abdul Gusau Polytechnic, Talata-Mafara and State College of Education Maru, Zamfara State. ResearchGate. https://www.researchgate.net/publication/318014419_The_Impact_of_Remuneration_on_Employees'_Performance_A_Study_of_Abdul_Gusau_Polytechnic_Talata-Mafara_and_State_College_of_Education_Maru_Zamfara_State
  49. Pajón, L., & Walsh, D. (2022). The importance of multi-agency collaborations during human trafficking criminal investigations. Policing & Society, 33(3), 296–314. https://doi.org/10.1080/10439463. 2022.2106984
  50. Armstrong, M. (2010). Employee motivation and work performance: A comparative study of mining companies in Ghana. Retrieved November 10, 2023, from https://www.econstor.eu/bitstream/10419/ 188771/1/v09-i02-p0255_1530-8688-1-PB.pdf
  51. Burke, J. (2019). Annual leave: Here’s the evidence for why you should use it up – and how to make the most of it. The Conversation. Retrieved June 5, 2024, from https://theconversation.com/annual-leave-heres-the-evidence-for-why-you-should-use-it-up-and-how-to-make-the-most-of-it-185503
  52. Etcuban, J. O., Sabijon, D. F., Nillama, V. R. A., Festejo, E. R., Luage, C., & Salazar, E. A. (2017). Effectiveness of police community relations in Cebu City’s mountain villages. Retrieved September 15, 2023, from https://ejournals.ph/article.php?id=13805
  53. Fritsvold, E. (2023, November 9). Going beyond the bachelor’s: Why police officer education is so important. Retrieved October 25, 2023. University of San Diego Online Degrees. https://onlinedegrees.sandiego.edu/why-police-officer-education-is-important/
  54. Gutierrez, J. V., & Ilagan, J. A. (2015). Stress management among police officers. https://research.lpubatangas.edu.ph/wp-content/uploads/2019/02/CRIM-2015-006-Stress-Management-among-Police-Officers.pdf
  55. Inasoria, R. D. C. (2013). Effects of profile, religiosity, and job attitude on the job performance of the Philippine National Police. http://www.apjmr.com/wp-content/uploads/2014/09/APJMR-2014-2-119.pdf
  56. Sadulski, J. (2024, May 3). Why stress management skills are so important for police officers. American Public University. https://www.apu.apus.edu/area-of-study/public-safety/resources/why-stress-management-skills-important-for-police-officers/
  57. Sarao, Z. (2021, July 20). Velasco: Police-public cooperation a must for effective law enforcement. Inquirer.net. https://newsinfo.inquirer.net/1461662/velasco-police-public-cooperation-a-must-for-effective-law-enforcement
  58. Sumad-On, D. T. (2021). Non-participation of barangay officials in the program of police. Psychology and Education Journal. https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=non+participation+of+barangay+officials+to+the+program+of+police+&btnG=#d=gs_qabs&u=%23p%3D5JnlmQf8H-0J
  59. Tenney, M. (2023a, October 2). Incentives and rewards for motivating employees. Business Leadership Today. Retrieved September 5, 2023, from https://businessleadershiptoday.com/incentives-and-rewards-for-motivating-employees/
  60. Tenney, M. (2023b, October 2). Incentives and rewards for motivating employees. Business Leadership Today. Retrieved November 20, 2023, from https://businessleadershiptoday.com/incentives-and-rewards-for-motivating-employees/

Job performance is the measure of how effectively an individual completes their job duties and contributes to their organization's goals. This study aims to identify the factors affecting the job performance of personnel at the Holy Spirit Police Station. Specifically, it examines personal and professional factors, work-related matters, and environment-related factors. Additionally, the study analyzes if there is a significant difference in how these factors influence job performance, and from the findings, proposes a framework that can contribute to the body of knowledge in this field. This study used quantitative method through descriptive research design, through purposive sampling, one hundred thirty-eight personnel of Holy Spirit Police Station located at St. Joseph, St. Corner, San Simon, St, Brgy Holy Spirit, Quezon City were chosen as respondents. Results showed that officers’ effectiveness at work is greatly impacted by their overall well-being. Issues such as discrimination, inconvenient work areas, poor ventilation, and inadequate equipment are identified as challenges in doing duties. Further, problems include a lack of support from the community, agencies, and barangay, as well as inadequate help from private groups. However, study shows that there is no significant difference on the assessment of respondents in terms of the three mentioned components. With the end view the research proposes a framework to further enhance the job performance of PNP personnel .

Keywords : Environment-Related Matter, Job Performance, Personal Factors, Professional Factors, Work-Related Matter.

Never miss an update from Papermashup

Get notified about the latest tutorials and downloads.

Subscribe by Email

Get alerts directly into your inbox after each post and stay updated.
Subscribe
OR

Subscribe by RSS

Add our RSS to your feedreader to get regular updates from us.
Subscribe