Factors Affecting the Willingness of Micro Enterprises to Adopt E-Wallets


Authors : Marielle S. Carlos; Jasmin M. Guiao; JB G. Lagman; Elyca-wil B. Pangilinan; Shawn Katleen M. Torres; Yuri Walter D. Akiate

Volume/Issue : Volume 9 - 2024, Issue 4 - April

Google Scholar : https://tinyurl.com/mr3sa44s

Scribd : https://tinyurl.com/3tze2x55

DOI : https://doi.org/10.38124/ijisrt/IJISRT24APR594

Abstract : This research investigates the factors shaping the willingness of micro-enterprises to adopt e-wallets in their business operations, focusing on the City of San Fernando, Pampanga. Through a comprehensive survey involving 120 micro-enterprise owners, the study delves into key dimensions, including performance expectancy, effort expectancy, facilitating conditions, hedonic motivation, price value, and habit. The findings reveal a pervasive reluctance among micro-enterprises, with unfavorable responses in various domains, particularly in performance expectancy and habit. Notably, social influence emerges as a positive influencer, indicating the significance of peer recommendations. The study employs regression analysis to discern the impact of each factor on e-wallet adoption, highlighting habit as the most substantial deterrent. Recommendations for stakeholders, including e-wallet providers and policymakers, are proposed based on the research insights. The study contributes to the evolving landscape of digital payment adoption among micro- enterprises and provides actionable insights for stakeholders to enhance e-wallet usage in this sector.

Keywords : Business; E-Wallet; Micro Enterprises; Technology; Willingness.

This research investigates the factors shaping the willingness of micro-enterprises to adopt e-wallets in their business operations, focusing on the City of San Fernando, Pampanga. Through a comprehensive survey involving 120 micro-enterprise owners, the study delves into key dimensions, including performance expectancy, effort expectancy, facilitating conditions, hedonic motivation, price value, and habit. The findings reveal a pervasive reluctance among micro-enterprises, with unfavorable responses in various domains, particularly in performance expectancy and habit. Notably, social influence emerges as a positive influencer, indicating the significance of peer recommendations. The study employs regression analysis to discern the impact of each factor on e-wallet adoption, highlighting habit as the most substantial deterrent. Recommendations for stakeholders, including e-wallet providers and policymakers, are proposed based on the research insights. The study contributes to the evolving landscape of digital payment adoption among micro- enterprises and provides actionable insights for stakeholders to enhance e-wallet usage in this sector.

Keywords : Business; E-Wallet; Micro Enterprises; Technology; Willingness.

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