Authors : Ayesha Godagama; Dr. Ali Khatibi; Dr. S. M. Ferdous Azam; Dr. Forbis Ahamed

Volume/Issue : Volume 10 - 2025, Issue 11 - November

Google Scholar : https://tinyurl.com/97nuy44m

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DOI : https://doi.org/10.38124/ijisrt/25nov1210

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Abstract : This study aims to present a comprehensive conceptual framework to examine the factors affecting behavioral intention (BI) to use e-government services towards e-government adoption in the Sri Lankan context. After reviewing previous literature, a model is proposed for e-government adoption in Sri Lanka which includes five factors: Perceived Behavioral Control (Self-efficacy and Facilitating Conditions), Attitude, Performance Expectancy, Effort Expectancy, and Trust in Government. According to the framework, Perceived Behavioral Control (PBC) (Self-efficacy and Facilitating Conditions), Attitude (AT), Performance Expectancy (PE), Effort Expectancy (EE), Trust in Government (TG) have direct impact on behavioural intention (BI) to use e-government services. Further, Behavioural Intention (BI) use e-government services has indirect impact to e-government adoption.

Keywords : E-Government Adoption, Digital Government, Behavioural Intention , Perceived Behavioral Control, Self-Efficacy.

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