Authors :
Udom E. Akankpo
Volume/Issue :
Volume 9 - 2024, Issue 9 - September
Google Scholar :
https://tinyurl.com/2xztxc5f
Scribd :
https://tinyurl.com/nhc8ma38
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24SEP313
Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.
Abstract :
The objective of the study is to evaluate the
effect of fairness on employee job performance in
hospitality industry. The research was carried out using
purposive sampling techniques of all the sixty-one (61)
employees of Umah’s Hotel & Resort, since the
respondents span across the managerial, supervisory and
junior staff of the company. Findings show that eighty
percent (80%) of the respondents indicate that duties in
the organization are not assigned based on religion or
tribe. On equal reward system, 91% of the respondents
are of the opinion that there is equal reward on pay and
other incentives in the company. Based on the findings it
is recommended that fair practices be adopted for
successful increased performance, efficiency and high
employee output. Management should improve
communication, distribution of objectives and training of
members and motivate staff for efficiency.
Keywords :
Fairness, Fair Practices, Employee Performance, Management.
References :
- Abratt, R., & Kleyn, N. (2012). Corporate identity, corporate branding and corporate reputations: Reconciliation and integration. European Journal and Marketing, 46(7-8), 1048-1063. https://doi.org/10.1108/03090561211230197
- Baldwin, S. (2006). Organizational justice. Institute for Employment Studies. University of Sussex Campus, Falmer. 1-13.
- Bowen, D.E., Gilliland, S.W., & Folger R. (1999). How being fair with employees spills over to Customers. Organizational Dynamics.27(3), 7-23. https://doi.org/10.1016/S0090-2616(99)90018-9
- Chi, C. G., & Gursoy, D. (2009). Employee satisfaction, customer satisfaction and financial performance: An empirical examination. International Journal of Hospitality Management, 28(2), 245-253, doi: 10.1016/j.ijhm.2008.08.003
- Colenso, M. (2000). How to accelerate team development and enhance team productivity. London: Prentice-Hall.
- Daramola, L., & Daramola, A. A. (2019). Factors influencing employee performance in an organization. International Journal of Emerging Engineering and Technology.7, (12). 37-44.
- Dike, G. N., Anetoh, J, C., Obiezekwe, C. J., & Eboh, S. O. (2021). Organizational justice and employee performance of government owned Polytechnics in Anambra State of Nigeria. Journal of Business and African Economy. 7. (1), 1-41.
- Dolzer, R. (2005). Fair and equitable treatment: A key standard in investment treaties. The International Lawyer. 39, (1), 87-106.
- Fujishiro, K. (2005). Fairness at work: Its impacts on employee well-being. A published Ph.D. Dissertation, Ohio State University.
- Hassan, S. (2013). Does fair treatment in the workplace matter? An assessment of fairness and employee outcomes in government. The American Review of Public Administration, 43 (5), 539-557, https://doi.org/10.1177/0275074012447979.
- Ingham, H., Teare, R., Scheuing, E., & Armistead, C. (1997). A system model of teamwork. The TQM Magazine, 9, (2), 118-127.
- Jackson, B., & Madsen, S. R. (2004). Common factors of high performance teams. Utah Valley State College.1303-1310.
- Janssen, I., Katzmarzyk, P. T., & Ross, R. (2004). Waist circumference and not body mass index explains obesity related health risk. The American Journal of Clinical Nutrition,79, (3), 379-384, https://doi.org/10.1093/ajcn/79.3.379.
- Janssen, O. (2004). How fairness perceptions make innovative behavior more or less stressful. Journal of Organizational Behavior, 25(2), 201-215, https://doi.org/10.1002/job.238.
- Jung, S.H., & Yoon, H.H. (2013). Do employees´ satisfied customers respond with an satisfactory relationship. The effects of employees´ satisfaction on customers´ satisfaction and loyalty in a family restaurant”, International Journal of Hospitality Management.34, 1-8, https://doi.org/10.1016/j.hm.2013.02.003.
- Kivimäki, M., Ferrie, J. E., Head, J., Shipley, M. J., Vahtera, J., & Marmot, M. G. (2004).
- Organizational justice and change in justice as predictors of employee health: The Whitehall II study. Journal of Epidemiology and Community Health, 58, (11), 931-937, doi:10.1136/jech.2003.019026.
- Lind, E. A., & Tyler, T. R. (1988). The social psychology of procedural justice. Springer Science and Business Media, doi: 10.1007/978-1-4899-2115-4_1
- Merriam-Webster Dictionary (2023) www.merriam-webster.org. retrieved 02/06/2023.
- Moorman R. H., Niehoff B. P., & Organ, D. W. (1993). Treating employees fairly and organizational citizenship behaviour: Sorting the effects of job satisfaction, organizational commitment, and procedural justice. Employee Responsibilities and Rights Journal, 6(3), 209-225, http://dx.doi.org/10.1007/BF01419445.
- Nazwirman, N. (2019). Analysis of employee performance: A case study in Port Corporation. Journal Organisasi dan Manajemen. 15(1), 24-35, doi: 10.33830/jom.v15i1.7.2019.
- Oakland, J. (1993). Total quality management. The route to improving performance, (2nd ed.). Oxford: Butterworth-Heinemann.
- Robbins, H., & Finley, M. (1996). Why teams don’t work, what went wrong and how to make it right. Orion Publishing Group.
- Saari, L. M., & Judge, T. A. (2004). Employee attitudes and job satisfaction. Human Resource Management, 43(4), 395-407.
- Van Dijke, M., De Cremer, D., & Mayer, D. M. (2010). The role of authority power in explaining procedural fairness effects. Journal of Applied Psychology, 95 (3), 488-502.
- Wilson A., Valarie A Z., Mary J. B., & Swayne, D. G. (2008). Services marketing: Integrating customer focus across the firm. The McGraw-Hill, New York, NY 10020. Student literature
- World Health Organization (2017). Code of ethics and professional conduct. 04.
The objective of the study is to evaluate the
effect of fairness on employee job performance in
hospitality industry. The research was carried out using
purposive sampling techniques of all the sixty-one (61)
employees of Umah’s Hotel & Resort, since the
respondents span across the managerial, supervisory and
junior staff of the company. Findings show that eighty
percent (80%) of the respondents indicate that duties in
the organization are not assigned based on religion or
tribe. On equal reward system, 91% of the respondents
are of the opinion that there is equal reward on pay and
other incentives in the company. Based on the findings it
is recommended that fair practices be adopted for
successful increased performance, efficiency and high
employee output. Management should improve
communication, distribution of objectives and training of
members and motivate staff for efficiency.
Keywords :
Fairness, Fair Practices, Employee Performance, Management.