Authors : Imran Banat

Volume/Issue : Volume 10 - 2025, Issue 9 - September

Google Scholar : https://tinyurl.com/23h9jtj5

Scribd : https://tinyurl.com/f7zxvbh2

DOI : https://doi.org/10.38124/ijisrt/25sep845

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Abstract : Medical representatives are vital in bridging pharmaceutical innovation and clinical practice, but their effectiveness is often limited by time-consuming preparation, regulatory constraints, and the complexity of tailoring interactions to diverse healthcare providers (HCPs). Predictive analytics has historically supported reps with forecasts and territory plans; today, generative artificial intelligence (GenAI) amplifies this support by delivering actionable, real-time insights. This paper explores how GenAI enhances daily workflows for field and medical reps—from pre-call preparation to in-call engagement and post-call follow-up—using real-world examples and emerging case studies. We argue that GenAI transforms forecasts into field impact, shifting reps from information deliverers to strategic, insight-driven advisors.

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