Health Facility Readiness and Health Service Quality for Patient Satisfaction in Hautio Community Health Center, Hato-Builico Administrative Post, Ainaro Municipality, Year 2020


Authors : Aniceto da Conceição Pacheco; Marcos Carvalho; Andre Soares dos Santos; Eliseba Borges Ximenes; Jerminal Margo; Noelio Auxilio Pedro Martins

Volume/Issue : Volume 10 - 2025, Issue 6 - June

Google Scholar : https://tinyurl.com/2jkr9f68

DOI : https://doi.org/10.38124/ijisrt/25jun264

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Abstract : Health service quality is the patient's perception of the right care according to the patient's perspective and wishes. Patient satisfaction means that the patient's wishes, hopes, and needs can be met satisfactorily. The objective of this research is to know about the relationship between Health Facility Readiness and Health Service Quality to Patient Satisfaction in Hautio Community Health Center, Hato-Builico Administrative Post, Ainaro Municipality. The research method used is a quantitative descriptive with a correlation descriptive approach, a research population of 50 patients, sample of 50 patients. The data analysis technique used to analyze the results of this research is multiple correlation analysis. The study found that Health Facility Readiness for patient satisfaction with value r = 0.85, and ttable > 8.117 > 1.677. And Quality of Health Services for patient satisfaction with value r = 0,50, ttable > 1,677. And Multivariate analysis of the Health Facility Readiness and Quality of Health Services for patient satisfaction with value r = 0.70, and fcount>ftable or 52.07 > 3.20. The study reveals a significant correlation between patient satisfaction, health facility readiness, and service quality at Hautio Community Health Center in Hato-Builico Administrative Post, Ainaro Municipality. It recommends that the government and the Ministry of Health complete health facilities and enhance medical staff's knowledge through tailored training and courses to provide comprehensive, high-quality care. This approach aims to meet patient needs and expectations.

Keywords : Facility, Quality, Satisfaction, and Patient.

References :

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Health service quality is the patient's perception of the right care according to the patient's perspective and wishes. Patient satisfaction means that the patient's wishes, hopes, and needs can be met satisfactorily. The objective of this research is to know about the relationship between Health Facility Readiness and Health Service Quality to Patient Satisfaction in Hautio Community Health Center, Hato-Builico Administrative Post, Ainaro Municipality. The research method used is a quantitative descriptive with a correlation descriptive approach, a research population of 50 patients, sample of 50 patients. The data analysis technique used to analyze the results of this research is multiple correlation analysis. The study found that Health Facility Readiness for patient satisfaction with value r = 0.85, and ttable > 8.117 > 1.677. And Quality of Health Services for patient satisfaction with value r = 0,50, ttable > 1,677. And Multivariate analysis of the Health Facility Readiness and Quality of Health Services for patient satisfaction with value r = 0.70, and fcount>ftable or 52.07 > 3.20. The study reveals a significant correlation between patient satisfaction, health facility readiness, and service quality at Hautio Community Health Center in Hato-Builico Administrative Post, Ainaro Municipality. It recommends that the government and the Ministry of Health complete health facilities and enhance medical staff's knowledge through tailored training and courses to provide comprehensive, high-quality care. This approach aims to meet patient needs and expectations.

Keywords : Facility, Quality, Satisfaction, and Patient.

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