Authors : Zara Ibrahim Geidam; Ayasal Anthony Auya; Ovivi Audu Jamiu

Volume/Issue : Volume 10 - 2025, Issue 11 - November

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DOI : https://doi.org/10.38124/ijisrt/25nov410

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Abstract : This study focused on the effect of Human Resource Management (HRM) and the performance of Mobile Telephone Network (MTN) Abuja. The main of objective of the study investigates the effect of HRM on the performance of MTN in Abuja, Nigeria. The study used a quantitative research design and a descriptive survey research design. The population of the study was 254 respondents and 155 as the sample size using Yamane statistical formula. Simple regression technique, analysis of variance (ANOVA) and co-efficient analysis were used to test the hypotheses in this study by using Statistic Package for Social Science (SPSS Version 27.0) to analyse the data extracted from the organisation. The findings from the study indicated that there was a significant effect of HRM on the performance of MTN Abuja. The study also revealed that HRM had effect on employee productivity, operational efficiency and HR innovation of MTN in Abuja. The study concluded from these findings that effectiveness of HRM practice could enhance the strategic improvement in the performance of MTN to attain and sustain long term strategic goals and objectives. The study recommends that MTN Abuja should strengthen its HRM practices by prioritizing continuous employee training, performance-based rewards, and strategic talent development to significantly improve employee productivity, operational efficiency, innovation and overall business performance.

Keywords : Human Resource Management, Training, Performance Appraisal, HR Analytics, Performance, Employee Productivity, Operational Efficiency, HR Innovation.

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