Authors : R. Sarada; Budigina Keerthana; Gunnada Meghana; Kolipakula Swetha; Borra Satya Padmaja

Volume/Issue : Volume 10 - 2025, Issue 1 - January

Google Scholar : https://tinyurl.com/5e3ya5n8

Scribd : https://tinyurl.com/39me4dbj

DOI : https://doi.org/10.5281/zenodo.14836675

Abstract : This article explores creating and deploying an intelligent conversational chatbot designed to offer detailed and user-centric insights about various aspects of Hyderabad city. The chatbot is a comprehensive resource for users looking for information on tourist attractions, popular restaurants, educational institutions, accommodations, and real-time weather updates. Utilizing the open-source machine learning framework Rasa, the chatbot leverages advanced AI techniques to provide a smooth user experience by addressing a wide range of informational needs in a personalized and efficient way. With Rasa's powerful framework, the chatbot incorporates natural language understanding (NLU) and dialog management features to interpret user inquiries, extract pertinent information, and deliver context-aware, accurate responses. Its capability to cover multiple areas such as tourism, hospitality, and education makes it a versatile virtual assistant. For instance, tourists can easily find historical landmarks, cultural sites, and entertainment options. At the same time, locals can depend on the bot for restaurant suggestions, weather updates, or information on local educational opportunities. This diverse functionality ensures that the chatbot remains useful to a broad audience, serving both short- term visitors and long-term residents of Hyderabad. Additionally, implementing NLU allows the chatbot to comprehend and process natural language input from users, making interactions more conversational and engaging. The dialog management feature further improves the bot’s ability to maintain context throughout various exchanges, providing a seamless flow of natural and intuitive information. By offering a user-friendly interface, the chatbot effectively connects technology with usability, ensuring that even those unfamiliar with AI systems can engage with it easily. During the implementation phase, we encountered several practical challenges that needed to be addressed. These included managing ambiguous queries, dealing with various accents and colloquial phrases, and ensuring data reliability for real-time updates. Tackling these challenges offered valuable insights that helped improve the chatbot's design for better scalability and user engagement. For example, by refining the training data and using iterative testing processes, we enhanced the bot's ability to respond accurately to a wide range of user inputs. We also explored strategies to scale the chatbot’s functionality to meet increasing user demands, such as optimizing server performance and expanding the database to provide more comprehensive answers. The research highlights the importance of adaptability and continuous learning in chatbot development, ensuring that the system remains relevant and efficient as user needs evolve. By focusing on these aspects, this article not only showcases the technical strengths of the Hyderabad chatbot but also outlines a roadmap for future projects aimed at creating intelligent conversational agents for urban environments.

Keywords : Rasa, Conversational AI, City Bot, Open-Source Framework, Natural Language Understanding, Dialog Management Smart Assistance, Chatbot Development.

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