iMee: Implementation of Customer Oriented ERP


Authors : Anmolkumar Shah; Aniket Mahule; Rutuja Raut; Harshit Barde; Surendra Jangid

Volume/Issue : Volume 7 - 2022, Issue 4 - April

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3yrRsK2

DOI : https://doi.org/10.5281/zenodo.6535716

Now days for a product-based company, especially for one dealing in electronics, it is important that their products meet up to the standards and are up to the quality in order to keep the customers happy. But it is also equally important to ensure that they provide reliable and on time services to ensure customer satisfaction and to provide an all-round experience for the customers. It is a group of many highly skilled and professionally trained people who work in close coordination with each other to ensure total customer satisfaction. We present iMee, an implementation of customer-oriented ERP for ease of customers and engineers both in terms of servicing and maintenance provided by iMee. The app should provide lucid and interactive interface for both customers and engineers to create, track and respond to service requests for installation and maintenance of iMee products. The app should provide customers with a secure payment gateway for their service requests and real time tracking of their requests. The app should help track the engineers as they work on their requests and provide the best service possible.

Keywords : iMee, Customer oriented ERP, real time track.

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