This study aims to evaluate the potential and impact of digital transformation on Sudan Customs, and to determine
the most significant factors that affect the organizational governance, performance, and acceleration.
This study employed a mixed-method approach, utilizing a questionnaire and interviews to collect quantitative data.
Based on the conceptual model structure and a review of the literature on digital transformation, organizational
governance, and organizational performance, an online survey was completed by Sudan Customs officers and a number of
officers participated in online interviews.
According to the data analysis, the respondents demonstrated that digital transformation can transform the officers'
professional practice. Furthermore, the findings revealed that (i) financial leverage is the most significant factor in terms
of improving organizational performance; (ii) support from decision-makers, budgetary support from top management,
and transparency are the most crucial factors in accelerating digital transformation; and (iii) transparency is the most
vital factor in enhancing organizational governance.
The results indicate that digital transformation impacts Sudan Customs' performance. On this basis, it is
recommended that the Sudan Customs leadership prioritize and provide robust support for the adoption of digital
transformation as a critical factor in improving organizational governance and performance.
Keywords : Digital Transformation, Organizational Governance, Organizational Performance.