Authors : Alechenu-John; Gloria Olajesu

Volume/Issue : Volume 10 - 2025, Issue 11 - November

Google Scholar : https://tinyurl.com/4as6rkwy

Scribd : https://tinyurl.com/3z3vvxnc

DOI : https://doi.org/10.38124/ijisrt/25nov499

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Abstract : Emotional intelligence transcends the skill of self-awareness and being aware of others. This study generally seeks to examine the need for emotional intelligence skills in achieving expected employee behavioural outcomes. This study adopted a descriptive design because it sought to answer the why, when and how emotional intelligence skill has influenced the behavioural outcomes of employees. A total of one hundred and ninety-six (196) copies of the questionnaire were randomly administered to employees in the LaraLek Ultimate Nigeria. One hundred and fifty (150) copies of the questionnaire were retrieved, which amounted to a 77% response rate. This research shows that emotional intelligence has a positively significant influence on employees' behavioural outcomes. The findings illustrate that leaders should note the relationship between EI behavioural competencies and company success. This study recommended that employees' emotional intelligence can be improved by training employees regularly to improve positive attitudes and behaviours. This study established that individuals with a higher level of emotional intelligence exhibit higher levels of performance outcomes. The study established that to facilitate employees’ behavioural outcomes, it may be beneficial for organisations to recruit emotionally intelligent managers.

Keywords : Emotions, Emotional Intelligence, Behavioural Outcome, Organizational Performance.

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