Authors : Dickson Gwelino Kalinga

Volume/Issue : Volume 11 - 2026, Issue 4 - April

Google Scholar : https://tinyurl.com/4hr98a7w

Scribd : https://tinyurl.com/yyvvu7tk

DOI : https://doi.org/10.38124/ijisrt/26apr1678

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : The study was conducted at Watercom Company Limited to assess impacts of employees’ soft skills on the organisational development after the COVID-19 Pandemic, specifically the study intended to assess the soft skills most crucial for organizational development in the post-COVID-19 era. The study involved 200 respondents from different occupations at WCL to enrich findings of the study. The study used case study design to provide answers to the questions linked to the research problem. The study employed interview and questionnaire as tools for data collection. findings revealed that WCL provides no training to develop employees' soft skills, the researcher observed that due to the nature of the organization and the industry it operates from it hard to conduct those training to develop soft skills of the employees despite the important of soft skills in influencing the development of the organization yet the organization neglect training that aimed at developing employees soft skills after COVID – 19 era, the era which pushed employees into working at home and social distancing, depression and anxious. Additionally, the study highlighted the significant relationship between employees' soft skills and key organizational outcomes such as productivity, innovation, and resilience.

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