Improving Pharmaceutical Care Services through Improved Essential Medicines Availability: A Case of Women and Newborn Hospital of University Teaching Hospitals, Lusaka, Zambia


Authors : Jimmy M. Hangoma, Justin Musumali , Nalili Namusukuma , Getrude Tshuma , Joyce Shampile , Mwila Sekeseke , Sylvia Machona , Selia Ng’anjo , Lucky Munsaka , Mulindi Mwanahamuntu , Kunda Kapembwa , Lillian Mwape , Richard Kunda , Annie C. Zulu , Maureen Chisembele

Volume/Issue : Volume 5 - 2020, Issue 1 - January

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://bit.ly/2S501Fk

Health care systems can only function optimally with adequate supply and availability of pharmaceuticals. The effectiveness of the pharmaceutical sector depends on its ability to make available affordable and quality medicines that are safe and rationally used to meet the needs of the population and clients (FIP, 2009). Medicine unavailability can compromise patient outcome severely. The project aimed at improving pharmaceutical care services through improved availability of essential medicines from the baseline of 50% to the desired 90% from 2nd quarter of 2018 to 1st quarter of 2019. A quality improvement (QI) project was implemented using Performance Improvement Approach (PIA). The availability of essential medicines and tracer drugs for Women and Newborn Hospital (WNH) was assessed.

Keywords : Quality Improvement, Medicine Availability, Electronic Logistics Management Information System, Root Cause, Supervision, Record Keeping Materials.

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