Authors :
Uchegbu E.; Emusa H.; Singhry H. B.; Mallo J. M
Volume/Issue :
Volume 8 - 2023, Issue 8 - August
Google Scholar :
https://bit.ly/3TmGbDi
Scribd :
https://tinyurl.com/3hwefs3z
DOI :
https://doi.org/10.5281/zenodo.8245729
Abstract :
Abstract:- Organizations aiming to sustain client loyalty
and satisfaction must prioritize the maintenance and
enhancement of service quality. In healthcare settings,
the built environment, a tangible aspect of physical
evidence and one of the marketing mix 7Ps, has been
shown to influence patients' perceptions of the quality of
care and overall satisfaction. This study investigates the
impact of a child-friendly hospital built environment on
pediatric patients' satisfaction at Federal Medical
Centre Keffi. While previous research has highlighted
the significance of service quality and physical
environment in enhancing positive healthcare
experiences, empirical studies specifically examining the
influence of child-friendly hospital built environments
on pediatric patients' satisfaction in Nigerian healthcare
settings are lacking. Using a survey-based cross-sectional
research design, data was collected through structured
questionnaires focusing on pediatric patients' perception
of the hospital's child-friendly features and overall
experience. The study findings reveal a significant
association between the child-friendly hospital
environment and pediatric patients' satisfaction. The
study hypothesized five elements of the hospital built
environment against Federal Medical Centre Keffi's
pediatric patients' satisfaction, with all elements
proposed to have a significant relationship with
pediatric patients' satisfaction. The results of the
multiple regression analysis of the relationships support
four hypotheses, confirming a significant positive
relationship between the child-friendly hospital built
environment and pediatric patients' satisfaction.
However, one hypothesis showed an insignificant
positive association with pediatric patients' satisfaction,
contrary to expectations. This study underscores the
importance of overall child-friendly hospital design
quality and performance in improving pediatric
patients' satisfaction in Nigeria. By highlighting the
impact of a child-friendly built environment on pediatric
patients' satisfaction, this research contributes to
addressing the deficient practice of pediatrics in
Nigerian healthcare facilities. It emphasizes the need for
healthcare providers to consider and prioritize child-
friendly elements in their built environments to enhance
the overall healthcare experience for pediatric patients.
Keywords :
Hospital, Built Environment, Pediatrics, Patients' Satisfaction, Child-friendly, Service Quality.
Abstract:- Organizations aiming to sustain client loyalty
and satisfaction must prioritize the maintenance and
enhancement of service quality. In healthcare settings,
the built environment, a tangible aspect of physical
evidence and one of the marketing mix 7Ps, has been
shown to influence patients' perceptions of the quality of
care and overall satisfaction. This study investigates the
impact of a child-friendly hospital built environment on
pediatric patients' satisfaction at Federal Medical
Centre Keffi. While previous research has highlighted
the significance of service quality and physical
environment in enhancing positive healthcare
experiences, empirical studies specifically examining the
influence of child-friendly hospital built environments
on pediatric patients' satisfaction in Nigerian healthcare
settings are lacking. Using a survey-based cross-sectional
research design, data was collected through structured
questionnaires focusing on pediatric patients' perception
of the hospital's child-friendly features and overall
experience. The study findings reveal a significant
association between the child-friendly hospital
environment and pediatric patients' satisfaction. The
study hypothesized five elements of the hospital built
environment against Federal Medical Centre Keffi's
pediatric patients' satisfaction, with all elements
proposed to have a significant relationship with
pediatric patients' satisfaction. The results of the
multiple regression analysis of the relationships support
four hypotheses, confirming a significant positive
relationship between the child-friendly hospital built
environment and pediatric patients' satisfaction.
However, one hypothesis showed an insignificant
positive association with pediatric patients' satisfaction,
contrary to expectations. This study underscores the
importance of overall child-friendly hospital design
quality and performance in improving pediatric
patients' satisfaction in Nigeria. By highlighting the
impact of a child-friendly built environment on pediatric
patients' satisfaction, this research contributes to
addressing the deficient practice of pediatrics in
Nigerian healthcare facilities. It emphasizes the need for
healthcare providers to consider and prioritize child-
friendly elements in their built environments to enhance
the overall healthcare experience for pediatric patients.
Keywords :
Hospital, Built Environment, Pediatrics, Patients' Satisfaction, Child-friendly, Service Quality.
