Influence of Medical Officer's Response to Patients Satisfaction in Inpatient Installation General Hospital Massenrempulu Enrekang District


Authors : Raodah Pratiwi; Indar; AlwyArifin; Darmawansyah; Stang

Volume/Issue : Volume 5 - 2020, Issue 8 - August

Google Scholar : http://bitly.ws/9nMw

Scribd : https://bit.ly/2Ensf9J

DOI : 10.38124/IJISRT20AUG299

The creation of quality services will certainly create satisfaction against users of health care. This research aims to determine the quality of service to patient satisfaction in inpatient installations of General Hospital Massenrempulu using variable responsiveness. Types of quantitative descriptive research with analytical survey methods. Research informant of 94 respondents in the General Hospital Massenrempulu. For Analysis Data using univariate analysis, and for bivariate using Regeresi logistic test. The results of the research variable high responsiveness of 95.7% and the expressed low of 4.3%. From the results of the analysis of the responsiveness with high categories of 96.7% in response to the satisfied, and as many as 3.3% expressed a low satisfaction category. While as many as 4 respondents expressed a lowcategory responsiveness variable of 50.0% which expressed satisfaction in the high category and 50% stating the category of low satisfaction. Based on the test results statistic at the Get value P = 0.013 at α = 0.05. Because the value p (0.013) ≤ 0.05 which means there is a significant influence between the variable power response to patient satisfaction in the General Hospital Massenrempulu. It is recommended that the General Hospital to continue to improve knowledge, skills (skill), and attitude/behaviour (attitude) health officers in a planned manner. Then, the hospitals are expected to develop soft competency, eg: leadership and communication skills,

Keywords : component; patient satisfaction, BPJS, inpatient, Hospital, responsiveness

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