Authors :
Mahesh Singh; Adarsh Aggarwal
Volume/Issue :
Volume 9 - 2024, Issue 1 - January
Google Scholar :
http://tinyurl.com/yzeneav3
Scribd :
http://tinyurl.com/yveck4nu
DOI :
https://doi.org/10.5281/zenodo.10628932
Abstract :
This research aims to study the level of
Information Technology (IT) used in Total Quality
Management and its impact on Total Quality Management
(TQM) performance. TQM has been quite an old strategy
to improve the overall effectiveness of the quality
management and functioning of the organization however
information technology is a new addition to operations and
especially in improving different aspects of TQM in the
organization. In the last decade’s use of information
technology has increased in manufacturing industries, and
so has an investment in IT. Information technology is widely
deployed along with TQM. Several studies on the
relationship between Total Quality Management and
information technology similarly on the effect of both on a
firm’s performance. Based on the literature review, we can
conclude that Information technology positively impacts
TQM and company results. The null hypothesis developed
was that there is no significant relationship between IT and
TQM performance. There is a need to study the correlation
between the use of information technology and its impact on
Total Quality Management. The manufacturing sector is
one of the oldest and most significant beneficiaries of the
Total Quality Management tools and with the newest
innovation and development in the field of information
technology, it has paved its way to get used in various
aspects of Total Quality Management. IT-enabled Total
Quality Management is assumed to be impacting the overall
effectiveness of TQM and this research is aimed to validate
this assumption in the manufacturing industries of
Uttarakhand India.
Keywords :
Information Technology (IT), IT and TQM, IT and TQM performance, Impact of IT on TQM.
This research aims to study the level of
Information Technology (IT) used in Total Quality
Management and its impact on Total Quality Management
(TQM) performance. TQM has been quite an old strategy
to improve the overall effectiveness of the quality
management and functioning of the organization however
information technology is a new addition to operations and
especially in improving different aspects of TQM in the
organization. In the last decade’s use of information
technology has increased in manufacturing industries, and
so has an investment in IT. Information technology is widely
deployed along with TQM. Several studies on the
relationship between Total Quality Management and
information technology similarly on the effect of both on a
firm’s performance. Based on the literature review, we can
conclude that Information technology positively impacts
TQM and company results. The null hypothesis developed
was that there is no significant relationship between IT and
TQM performance. There is a need to study the correlation
between the use of information technology and its impact on
Total Quality Management. The manufacturing sector is
one of the oldest and most significant beneficiaries of the
Total Quality Management tools and with the newest
innovation and development in the field of information
technology, it has paved its way to get used in various
aspects of Total Quality Management. IT-enabled Total
Quality Management is assumed to be impacting the overall
effectiveness of TQM and this research is aimed to validate
this assumption in the manufacturing industries of
Uttarakhand India.
Keywords :
Information Technology (IT), IT and TQM, IT and TQM performance, Impact of IT on TQM.
