Authors : Rezki Dirman; Utari Zulkaidah; Nur Laela; Roni

Volume/Issue : Volume 10 - 2025, Issue 1 - January

Google Scholar : https://tinyurl.com/k2c6ty56

Scribd : https://tinyurl.com/3zzpn4ha

DOI : https://doi.org/10.5281/zenodo.14651280

Abstract : Dental and oral health services are professional health services aimed at the community, families and individuals, both sick and healthy. Hospitals are an integral part of health services which are experiencing changes in value orientation and thinking. Thus, the service provided to customers or patients is closely related to the level of satisfaction of patients who have received treatment from health workers. Patient satisfaction with dental and oral health services is a comparison between the patient's perception of the service received and the patient's expectations before receiving the service. The aim of this study was to determine the level of patient satisfaction with dental and oral health services at Nene Mallomo Hospital. Quantitative research methods are research methods that are based on the philosophy of positivism, used to research certain populations or samples, collecting data using research instruments, quantitative data analysis with the aim of testing predetermined hypotheses. The sample is a representation of the population studied. Samples were taken by providing a questionnaire by filling in the data directly by the respondent. The sample taken was 30% of the total population with 30 respondents. The results of research regarding the level of patient satisfaction with dental and oral health services at Nene Mallomo Hospital show that patient satisfaction based on the tangibles dimension (physical appearance) was found to be 93.3% with a satisfaction score and 6.7% with a dissatisfaction score. Meanwhile, patient satisfaction based on the dimensions of reliability, responsiveness, assurance and empathy was found to be 90% with a satisfied score and 10% with a dissatisfied score.

Keywords : Satisfaction; Health Services; Dental and Oral Health.

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