Managed Service Provider: IT Troubleshooting and Remote Support

Authors : Shalika Misra; Neha Gupta

Volume/Issue : Volume 8 - 2023, Issue 7 - July

Google Scholar :

Scribd :


A managed service provider (MSP) is a third- party company that provides IT services and support to businesses, organizations, or individuals. Their primary goal is to manage and maintain IT infrastructure, applications, and tasks related to clients' technologies, allowing clients to focus on their core business activities. MSPs manage various aspects of their clients' IT infrastructure, including network management, infrastructure management, cloud services, security management, data backup and recovery, software and application management, vendor management, help desk and technical support, monitoring and reporting, and IT strategy and consulting. IT troubleshooting is crucial for IT professionals to effectively solve technical problems and ensure the smooth functioning of IT systems. As applications and systems become more complex, misconfiguration failures escalate, affecting both customers and engineering teams. This paper focuses on automatically detecting potential application and software failures using remote support. The main contribution of this survey is a detailed analysis of the current state of network troubleshooting, evaluating its advantages anddisadvantages.

Keywords : MSP, IT Troubleshooting, Help Desk, Misconfiguration, Services.


Paper Submission Last Date
31 - December - 2023

Paper Review Notification
In 1-2 Days

Paper Publishing
In 2-3 Days

Video Explanation for Published paper

Never miss an update from Papermashup

Get notified about the latest tutorials and downloads.

Subscribe by Email

Get alerts directly into your inbox after each post and stay updated.

Subscribe by RSS

Add our RSS to your feedreader to get regular updates from us.