Methods of Developing a Successful Customer Satisfaction Program in an IT Organization


Authors : Jassim Ahmed Al-Selham; Safran Ali. Al-Safran; Asma Hamad Alharbi

Volume/Issue : Volume 7 - 2022, Issue 9 - September

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3SeYOrF

DOI : https://doi.org/10.5281/zenodo.7114880

A customer satisfaction program (CSP) is composed of processes focused on satisfying customers for services rendered. Information technology (IT) organizations provide customers with services and support on software, hardware, network, data storage, and databases, among other service offerings. Customer satisfaction measurement depends on the quality of services provided by support staff. There are some effective methods for maintaining and improving customer satisfaction levels. The aim of this paper is to identify and include the right methods for developing a successful customer satisfaction program for IT.

Keywords : Customer Satisfaction Program in IT; Customer Satisfaction Methods; Successful IT Customer Service Approaches; How to develop satisfaction methods for IT customers; Key Performance Indicators (KPIs).

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