Omniscient Platform Solution for Managing Products in Retail Omnichannel

Authors : Kavitha Seethapathy

Volume/Issue : Volume 8 - 2023, Issue 9 - September

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The omnichannel supply chain strategy is an upcoming change in the retail sector that coordinates the day-to-day retail process and digital technologies across all retail channels from supply to sales. The operations of the retail supply chain have been modified and enhanced greatly with the onset of the pandemic. The research project explains the importance of Omniscient platforms in omnichannel and the strategic use of the event-driven systems during times of drastic and fast pace changes in retail. The OMS model's adoption as an omnichannel supply chain strategy brought about the ease in the distribution of essential services. Similarly, the retailers and the companies should ensure that they strategize and change towards building the key omnichannel strategies in their system to improve customer satisfaction leading to customer loyalty. The key strategies discussed in the research include data setup reliability at a massive scale using event driven microservices that deals with hundreds of millions of products which has been one of the most important requirements of retailers who aim to keep the customers satisfied both in their brick and mortar stores as well as in their e-commerce platforms. The capabilities required in an omnichannel supply chain to maintain products by overcoming issues with multi-technology architecture like communication, managing resources, failure tolerance is discussed. A retailer with dynamic capabilities from production through client delivery can exploit performance despite all the constant changes they are subjected to. The research ends with precise conclusions and closing statements about the future of Omniscient platforms for products as a supply chain strategy.

Keywords : Omniscient Platforms, Omnichannel Supply Chain Capabilities, Microservices, Event-Driven Microservices Architecture, Asynchronous Communication,


Paper Submission Last Date
31 - December - 2023

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