This study determined the operational
management of hotels located in Legazpi City. The
research aimed to address the following objectives: 1.
Different areas of hotel operations in Legazpi City; 2.
Levels of operations management of hotels in Legazpi City
in terms of customer relations, branding, revenue and
budget management, and hotel t e c h n o l o g i e s ; 3 .
Significant difference in the level of operations
management between Department of Tourism (DOT)-
accredited and non-accredited hotels; 4 . Areas of
improvement in hotel operations in Legazpi City; and 5.
The tourism and recreational plan may be proposed to
address the areas of improvement? A descriptive survey
method, along with a comparative research design, was
used to analyze the levels of operations management in
four key areas - customer relations, branding, revenue and
budget management, and hotel technologies - between
DOT-accredited and non-DOT accredited hotels in
Legazpi City. This method was deemed suitable because of
the study’s descriptive nature and much well-suited to the
research objectives. The study tested the null hypothesis
that there is no significant difference in the levels of
operations management between DOT (Department of
Tourism) accredited hotels and non-DOT accredited hotels
in Legazpi City at a 0.05 level of significance using the F-