Authors :
Andi Muh Rusdi Maidin; Rajamemang; Wahyudi Putera; Wahyuti; Muhammad Sabir
Volume/Issue :
Volume 8 - 2023, Issue 11 - November
Google Scholar :
https://tinyurl.com/msv2feyb
Scribd :
https://tinyurl.com/4fspy68y
DOI :
https://doi.org/10.5281/zenodo.10275660
Abstract :
The purpose of the author of this study is to
investigate the ethics of organizational communication to
support service quality in the government of Sinjai
Regency. This research uses a combination of
quantitative and qualitative techniques (mixed method),
which are used alternately with the interactive triangle
method, which aims to provide a clear picture and
description of the existing problems related to
communication ethics. of the entire organization.
supporting service quality in Sinjai Regency
Government. Questionnaires, interviews and
documentation are used as data collection methods with
purposive sampling, where the choice of informants is
deliberately chosen based on the criteria included in the
research objectives. The subjects of this study were the
Regional Secretary, Echelon II and Echelon III and
Sinjai Regency Community. Based on the results of the
research and discussion, it can be concluded that the
ethics of organizational communication supporting
service quality has been well implemented in the board
of Sinjai Regency as a whole. The principle of friendship
in information transmission and communication is very
good. It has also been well applied to other principles
such as the principle of justice. As for the principle of
freedom as a whole, it is well done because the
government of Sinjai Regency gives every community
the freedom to exercise their right to express their
opinion. The general principle of truth was also applied
well because the government of Sinjai Regency mediates
the disclosure of information, always broadcasting true
information following the principles of truth.
Keywords :
Organizational Communication Ethics, Service Quality.
The purpose of the author of this study is to
investigate the ethics of organizational communication to
support service quality in the government of Sinjai
Regency. This research uses a combination of
quantitative and qualitative techniques (mixed method),
which are used alternately with the interactive triangle
method, which aims to provide a clear picture and
description of the existing problems related to
communication ethics. of the entire organization.
supporting service quality in Sinjai Regency
Government. Questionnaires, interviews and
documentation are used as data collection methods with
purposive sampling, where the choice of informants is
deliberately chosen based on the criteria included in the
research objectives. The subjects of this study were the
Regional Secretary, Echelon II and Echelon III and
Sinjai Regency Community. Based on the results of the
research and discussion, it can be concluded that the
ethics of organizational communication supporting
service quality has been well implemented in the board
of Sinjai Regency as a whole. The principle of friendship
in information transmission and communication is very
good. It has also been well applied to other principles
such as the principle of justice. As for the principle of
freedom as a whole, it is well done because the
government of Sinjai Regency gives every community
the freedom to exercise their right to express their
opinion. The general principle of truth was also applied
well because the government of Sinjai Regency mediates
the disclosure of information, always broadcasting true
information following the principles of truth.
Keywords :
Organizational Communication Ethics, Service Quality.
