Authors : Võ Thị Thu Hồng; Nguyễn Trần Giáp

Volume/Issue : Volume 11 - 2026, Issue 8 - August

Google Scholar : https://tinyurl.com/yc6a9mwv

Scribd : https://tinyurl.com/y4fa2jz6

DOI : https://doi.org/10.38124/ijisrt/26aug766

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Abstract : Purpose: Employee digital competence determines whether investments in platforms, data, and automated processes are translated into operational value. This study examines five organizational conditions associated with employees' self-reported digital competence in a Vietnamese commercial bank. Design/methodology/approach - A cross-sectional survey produced 270 responses. Seventeen cases displayed zero variance across all 25 measurement items and were removed using a prespecified response-quality rule, yielding 253 valid observations. Reliability analysis, exploratory factor analysis, Pearson correlations, and multiple linear regression were applied. A full-sample sensitivity test assessed the robustness of the findings. Findings - All six scales were reliable (Cronbach's alpha = .822-.877), and exploratory factor analysis supported the intended structure.

Keywords : Digital Competence; Digital Transformation; Bank Employees; Technological Infrastructure; Digital Work Environment; Organizational Support; Vietnam.

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