Authors :
Akhtika; Okparizan; Nur Ilmiah Rivai
Volume/Issue :
Volume 9 - 2024, Issue 6 - June
Google Scholar :
https://tinyurl.com/bdh62tzd
Scribd :
https://tinyurl.com/5n8x7uae
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24JUN1468
Abstract :
This research is entitled "Organizational
Strategy for Improving Outpatient Installation Services
at the Raja Ahmad Tabib Regional General Hospital
(RSUD) of Riau Islands Province". The aim of the
research is to find out and explain further the strategies
carried out by the Riau Islands regional hospital in
improving service and satisfaction related to public
services. The benefit of this research is to contribute to
society and the government through researched writing.
In this research, researchers used a case study approach
and data analysis, which focused on finding out in depth
and exploring research related to the research location, so
as to minimize incidents in the field (Moleong, 2018).
Therefore, this research focuses on the strategies carried
out by RSUD. Raja Ahmad Tabib in dealing with services
to the community and payments by BPJS. The data
collection techniques used are observation, interviews and
documentation (Sarwono, 2006). Meanwhile, the theory
used is Kotten's theoretical approach (Salusu, 1996).
Kotten divides strategy into four types based on
corporate strategy (organizational strategy), program
strategy (program strategy), resource support strategy
(resource support strategy) and institutional strategy
(institutional strategy). The research results illustrate that
Raja Ahmad Tabib Regional Hospital is the main referral
hospital in the Riau Islands, and provides quality health
services supported by modern facilities. This is in
accordance with the vision and mission of the hospital's
strategic plan to prioritize improving health services,
including making Raja Ahmad Tabib Regional Hospital
the main hospital in the Riau Islands Province. However,
there are also a number of challenges in maintaining the
quality of health services due to various factors such as
limited resources, lack of qualified personnel, and high
patient volumes and claims from BPJS that do not match
claims submitted from hospitals.
Keywords :
Organizational Strategy, Hospital Strategy, Ahmad Tabib Regional Hospital, Health Services.
References :
- Adjision, M. R. (2022). Regional General Hospital Strategy in Improving the Quality of Health Services in Halmahera Regency East of North Maluku Province. Institute of Homeland Government.
- Cahayani, A. (2005). Human Resource Management Strategy and Policy
- Hasibuddin, A. Z., Ahri, R. A., & Haeruddin. (2023). Strategy for Improving the Performance of the Arifin Nu'mang Regional General Hospital, Kab. Sidrap. Journal of Muslim Community Health (JMCH), 4(3), 187–199.
- Ja'far Nasution. (2018). Strategy for Improving Service Quality at Padangsidimpuan General Hospital. At-Tijaroh: Journal of Management Science and Islamic Business, 4(1), 68–81.
- Kasahara, E. (2016). Practical Strategic Management (A. Prabawati (ed.)
- Republic of Indonesia Ministry of Health (2015) Ministry of Health Strategic Plan 2015-2019.
- Republic of Indonesia Ministry of Health (2020) Ministry of Health Strategic Plan 2020-2024.
- Lasyera, E., Yeni, Y. H., & Busuddin, H. (2018). Analysis of the Strategic Plan for Arosuka Regional General Hospital, Solok Regency. Andalas Health Journal, 7(2), 170. https://doi.org/10.25077/jka.v7.i2.p170-175.2018
- Puput Oktamianti and Anita Pebrina (2017). Study of the Needs for Development of Class B Regional Government Hospitals in North Sulawesi Province
- Rangkuti, F. (1997). SWOT Analysis Techniques for Dissecting Business Cases. Gramedia Public Library.
- Strategic Plan for the Health Service, Raja Ahmad Tabib Regional Hospital and Regional Hospital. Engku Haji Daud 2021-2026.
- Safirah Firliani, 2022) SWOT Comparative Analysis of General Hospitals in Indonesia Based on Class Classification
- Salusu. (1996). Strategic Decision Making for Public Organizations and Nonprofit Organizations (A. A. Nusantara (ed.)). PT Grasindo.
- Salusu. (2015). Strategic decision making for public organizations and non-profit organizations (10th). PT Grasindo.
This research is entitled "Organizational
Strategy for Improving Outpatient Installation Services
at the Raja Ahmad Tabib Regional General Hospital
(RSUD) of Riau Islands Province". The aim of the
research is to find out and explain further the strategies
carried out by the Riau Islands regional hospital in
improving service and satisfaction related to public
services. The benefit of this research is to contribute to
society and the government through researched writing.
In this research, researchers used a case study approach
and data analysis, which focused on finding out in depth
and exploring research related to the research location, so
as to minimize incidents in the field (Moleong, 2018).
Therefore, this research focuses on the strategies carried
out by RSUD. Raja Ahmad Tabib in dealing with services
to the community and payments by BPJS. The data
collection techniques used are observation, interviews and
documentation (Sarwono, 2006). Meanwhile, the theory
used is Kotten's theoretical approach (Salusu, 1996).
Kotten divides strategy into four types based on
corporate strategy (organizational strategy), program
strategy (program strategy), resource support strategy
(resource support strategy) and institutional strategy
(institutional strategy). The research results illustrate that
Raja Ahmad Tabib Regional Hospital is the main referral
hospital in the Riau Islands, and provides quality health
services supported by modern facilities. This is in
accordance with the vision and mission of the hospital's
strategic plan to prioritize improving health services,
including making Raja Ahmad Tabib Regional Hospital
the main hospital in the Riau Islands Province. However,
there are also a number of challenges in maintaining the
quality of health services due to various factors such as
limited resources, lack of qualified personnel, and high
patient volumes and claims from BPJS that do not match
claims submitted from hospitals.
Keywords :
Organizational Strategy, Hospital Strategy, Ahmad Tabib Regional Hospital, Health Services.
