Authors :
Nida H. Garcia; Mark Jairus M. Victorio; Tim Billy M. Tizon; Trixia Anne C. Yabut; Rohan Jazan P. Tomas; Gwyneth G. Salvador; Ann Kate M. Real; Samantha Emanuelle U. Domingo
Volume/Issue :
Volume 8 - 2023, Issue 3 - March
Google Scholar :
https://bit.ly/3TmGbDi
Scribd :
https://bit.ly/3niNOPi
DOI :
https://doi.org/10.5281/zenodo.7767389
Abstract :
Nurses care for different kinds of patients.
Working in a multicultural country with over 100
nationalities and multiple ethnicities, it is inevitable for
nurses in Qatar to encounter and deal with challenging
patients. Capturing the lived experiences of a selected
group of participants, this qualitative study employed
phenomenology as a research design and utilized an indepth semi-structured interview to uncover the unique
experiences of nurses in Qatar in handling challenging
patients to determine the coping strategies they employ
to effectively handle these types of patients. Findings of
the study afloat three major coping strategies of nurses
as they handle patients who are non-compliant,
aggressive, or have high acuity needs. These coping
strategies are Self-Directed Coping Strategies, PatientGenerated Coping Strategies, and Health Care
Management-Supported Coping Strategies. SelfDirected Coping Strategies are coping styles nurses
specifically do for themselves to get through tough
situations and can be categorized into restoration,
reflection, and reformation. Patient-Generated Coping
Strategies are achieved through examination,
communication, and compassion, while Health Care
Management-Supported Coping Strategies are coping
techniques nurses execute through specific provision,
collaboration, and action. The findings of this study offer
a panorama highlighting the strategies that enable
nurses to fully embrace their work and handle
challenging patients towards high quality healthcare.
Keywords :
Challenging Patients, Coping Strategies, Healthcare Management-Supported Coping Strategies, Patient-Generated Coping Strategies, Qatar, Self-Directed Coping Strategies
Nurses care for different kinds of patients.
Working in a multicultural country with over 100
nationalities and multiple ethnicities, it is inevitable for
nurses in Qatar to encounter and deal with challenging
patients. Capturing the lived experiences of a selected
group of participants, this qualitative study employed
phenomenology as a research design and utilized an indepth semi-structured interview to uncover the unique
experiences of nurses in Qatar in handling challenging
patients to determine the coping strategies they employ
to effectively handle these types of patients. Findings of
the study afloat three major coping strategies of nurses
as they handle patients who are non-compliant,
aggressive, or have high acuity needs. These coping
strategies are Self-Directed Coping Strategies, PatientGenerated Coping Strategies, and Health Care
Management-Supported Coping Strategies. SelfDirected Coping Strategies are coping styles nurses
specifically do for themselves to get through tough
situations and can be categorized into restoration,
reflection, and reformation. Patient-Generated Coping
Strategies are achieved through examination,
communication, and compassion, while Health Care
Management-Supported Coping Strategies are coping
techniques nurses execute through specific provision,
collaboration, and action. The findings of this study offer
a panorama highlighting the strategies that enable
nurses to fully embrace their work and handle
challenging patients towards high quality healthcare.
Keywords :
Challenging Patients, Coping Strategies, Healthcare Management-Supported Coping Strategies, Patient-Generated Coping Strategies, Qatar, Self-Directed Coping Strategies