Passenger Performance at Ngurah Rai The Airport Indonesia

Authors : Ni Made Satya Utami, Nilna Muna, Made Setini, Bayu Imanuddin

Volume/Issue : Volume 4 - 2019, Issue 11 - November

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A reliable transportation system catalyzes supporting economic growth and regional development. The growth of this sector will reflect direct economic growth so that transportation has an important and strategic role. The research objective was to find out and analyze the quality of passenger service at Denpasar Bali Ngurah Rai Airport. This research uses an explorative approach and is carried out qualitatively the purpose is to reveal the quality of service. Qualitative research methods are research methods used in natural conditions. The technical implementation of the study consisted of researchers themselves, focus of research, interviews. Informants in this study is a Ngurah Rai Airport Head Unit, Head of Sub Section of Engineering, Operations, Security and Services, Employees and Passengers with flights (flight) are different. The results of the study saw the existence of problems regarding the quality of service to passengers at Ngurah Rai Airport which consisted of physical evidence, reliability, responsiveness, assurance, and attention.

Keywords : Passenger Performace, Ngurah Rai Airport.


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