Authors :
Dr.Fayez H Alenezi; Dr. Omar A. Othman; Dr.Sameh Ahmed; Dr. Shamim Bhat; Dr.Mazi M Alanazi; Dr.Norah Alsadhan; Dr.Abdullah Alruwaili; Dr.Mansoor Albarrak; Dr.Basmah S Alanazi; Dr.Heassa abahussain; Dr.Reema A Aldhahri; Dr.Yasmeen Alhejaily; DR.Yazeed Albarrak; Abdulrahman Ali Alanazi
Volume/Issue :
Volume 7 - 2022, Issue 8 - August
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3eyXYXr
DOI :
https://doi.org/10.5281/zenodo.7060464
Abstract :
visits to Emergency Department (ED) are
not uncommon in these times. With quality as a primary
focus in Emergency Medicine, a detailed understanding
of patient expectations is necessary to provide patientcentered care and increase patient satisfaction. In this
study, we primarily examined patients' expectations
regarding their arrival, the triaging process, while
waiting for services, and while receiving services from
staff.
Methods: This study is an observational study focusing
on visitors to the Ministry of Health hospitals (R1-
Riyadh Cluster 1) in the southwest of Riyadh City. The
inclusion criteria included all those who i) are Saudi
citizens, ii) are eighteen years and older, iii) are receiving
treatment in the Ministry of Health hospitals in the
southwestern region of Riyadh. Data were collected by
interviewing and completing a questionnaire, data were
clarified, coded and entered using SPSS, version 25.
visits to Emergency Department (ED) are
not uncommon in these times. With quality as a primary
focus in Emergency Medicine, a detailed understanding
of patient expectations is necessary to provide patientcentered care and increase patient satisfaction. In this
study, we primarily examined patients' expectations
regarding their arrival, the triaging process, while
waiting for services, and while receiving services from
staff.
Methods: This study is an observational study focusing
on visitors to the Ministry of Health hospitals (R1-
Riyadh Cluster 1) in the southwest of Riyadh City. The
inclusion criteria included all those who i) are Saudi
citizens, ii) are eighteen years and older, iii) are receiving
treatment in the Ministry of Health hospitals in the
southwestern region of Riyadh. Data were collected by
interviewing and completing a questionnaire, data were
clarified, coded and entered using SPSS, version 25.
