visits to Emergency Department (ED) are not uncommon in these times. With quality as a primary focus in Emergency Medicine, a detailed understanding of patient expectations is necessary to provide patientcentered care and increase patient satisfaction. In this study, we primarily examined patients' expectations regarding their arrival, the triaging process, while waiting for services, and while receiving services from staff. Methods: This study is an observational study focusing on visitors to the Ministry of Health hospitals (R1- Riyadh Cluster 1) in the southwest of Riyadh City. The inclusion criteria included all those who i) are Saudi citizens, ii) are eighteen years and older, iii) are receiving treatment in the Ministry of Health hospitals in the southwestern region of Riyadh. Data were collected by interviewing and completing a questionnaire, data were clarified, coded and entered using SPSS, version 25.