Patient Waiting Time: A Public Health Perspective

Authors : Omang J A , Ndep A O, Offiong D A, Otu F T, Onyejose K N

Volume/Issue : Volume 5 - 2020, Issue 1 - January

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Large number of patients suffer long waiting time from upwards of 37 minutes to four (4) hours at hospitals emergency departments just to receive medical care, which is a notable departure from the maximum 15 minutes recommended. The descriptive cross-sectional study design with a structured questionnaire was used. Late arrival of the doctor, long search for files, shortage of doctors, nurses, diagnostic facilities, hospital beds and administrative bottlenecks, prompted some patients to leave the health facility without being seen by a doctor, thus leading to a deterioration in the patient’s condition and creating a feeling of patient’s dissatisfaction with attendant loss of revenue to the hospital as patients fail to adhere to provider’s instructions and fail to recommend the health facility to family and friends due to their own experiences. Long waiting time is causing notable dissatisfaction and loss of confidence in the healthcare delivery system as many clients usually left the health facility without either being seen by a doctor, or obtaining the prescribed medication There is an urgent need to increase the number of health workers in the general outpatient department

Keywords : Patient, Waiting Time, Healthcare, PatientDissatisfaction.


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