Perception of the Notion of Hospital Performance: A Survey of Hospital Division Heads


Authors : Doctor Abdelhaq FLILISS

Volume/Issue : Volume 9 - 2024, Issue 1 - January

Google Scholar : http://tinyurl.com/rn7hsmpn

Scribd : http://tinyurl.com/4kpr4nas

DOI : https://doi.org/10.5281/zenodo.10613193

Abstract : The aim of this article is to present the results of a survey of hospital department heads at CHU HII Fès on their conception of performance. To this end, we use a questionnaire based on a theoretical model of performance developed by Sicotte et al. (1998), itself based on Parsons' theory of social action (1951, 1977). We show that the concept of performance is apprehended in different ways by these players, and that these conceptions may be far removed from the definitions proposed in the literature.

Keywords : Hospital Performance; Stakeholder Perception; CHU HII; Hospital Performance Measurement.

The aim of this article is to present the results of a survey of hospital department heads at CHU HII Fès on their conception of performance. To this end, we use a questionnaire based on a theoretical model of performance developed by Sicotte et al. (1998), itself based on Parsons' theory of social action (1951, 1977). We show that the concept of performance is apprehended in different ways by these players, and that these conceptions may be far removed from the definitions proposed in the literature.

Keywords : Hospital Performance; Stakeholder Perception; CHU HII; Hospital Performance Measurement.

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