Performance Measurement Using the Human Resources Scorecard (HRSC) Method at Fishing Industry in Kendari

Authors : Lamatinulu; Irma Nur Afiah; Kardenia Faisal

Volume/Issue : Volume 8 - 2023, Issue 7 - July

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In the face of increasingly rapid economic growth, companies must maximize their overall performance. Companies can utilize resources effectively and efficiently so that the company can achieve its vision and mission. The research used the Human Resources Scorecard (HRSC) approach combined with the Analytical Hierarchy Process (AHP) method. The HRSC method is used to measure the performance of Human Resources (HR) in terms of financial, customer, internal business and learning and growth perspectives. From the four perspectives, eight key performance indicators (KPIs) are obtained. The measurement results with the HRSC method approach found that the performance of the financial aspect was in the very good category with a score of 5, the customer aspect was in the good performance category with a score of 4. The internal business process aspect obtained good category performance with a weight of 4.2. The performance of the growth and learning aspects is in the very good category with a value of 4.83. Overall, the results of the analysis of human resource performance measurements using the HRSC approach show a weight value of 4.64 which means that the performance of human resources in fishing industry companies is very good.

Keywords : Performance Measurement, Human Resources Scorecard.


Paper Submission Last Date
31 - December - 2023

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