Authors : Robin D. Capiz

Volume/Issue : Volume 10 - 2025, Issue 9 - September

Google Scholar : https://tinyurl.com/2h9hpbfv

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DOI : https://doi.org/10.38124/ijisrt/25sep1032

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Abstract : This study explores the perspectives of stakeholders on the compliance of Balibago Water Works in Capas, Tarlac with the Water Code of the Philippines, focusing on key provisions such as water ownership, utilization, control, conservation, and administrative enforcement. It also identifies service delivery issues, evaluates responsiveness and accountability, gathers community recommendations, and aims to propose a localized water service delivery policy for improved compliance and efficiency. The study will use a descripttive research design and will utilize 5 customers, 5 service providers and 5 representatives from the Local Government Unit (LGU) of Tarlac who are involved in local governance and water resource management. The study concludes that while efforts to comply with the Water Code exist, they are inconsistently implemented, hindered by weak service delivery, poor accountability, limited community engagement, and the absence of inclusive, localized policies aligned with national mandates and recommends strengthening local compliance and service delivery through inclusive governance, infrastructure upgrades, improved communication systems, community education, and the institutionalization of equitable, participatory water service policies.

Keywords : Compliance, Water Code, Service Delivery, Water Supply Services, Localized Policy

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