Authors :
Muhammad Ridha; Rosalendro Eddy Nugroho
Volume/Issue :
Volume 7 - 2022, Issue 7 - July
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3A01oL6
DOI :
https://doi.org/10.5281/zenodo.6965325
Abstract :
Based on the provisions of the Regional PLN for
Java Madura Bali in 2021, the speed of new connection
service days for medium voltage (20KV) customers is
carried out a maximum of 100 working days. From the
data on connecting new electricity customers at PLN UP3
North Banten from 2017 to 2020 there are 52 customers
that exceed 100 days. This delay requires PLN to pay a fine
to the customer, resulting in a loss. In this research,
business processes are improved for new electricity
connections so that problems do not occur again. This
research was conducted with qualitative methods and data
collection was carried out by direct interviews. By using
value stream mapping, an analysis of the ongoing business
processes is carried out so that nonvalue added activities
can be eliminated and lead times can be reduced. The
results of the future stream mapping show that the biggest
delay in business processes comes from the licensing
process and material preparation, so business processes
are improved by changing the flow and simplifying
activities. From the results of business process
improvements, the lead time decreased by 40% so that
from the previous 100 working days to 60 working days. In
addition, there was an increase in the value-added ratio to
95% from the previous 76%.
Keywords :
New Connection, Service Quality Level, Lead Time, Value Stream Mapping, Increased Sales
Based on the provisions of the Regional PLN for
Java Madura Bali in 2021, the speed of new connection
service days for medium voltage (20KV) customers is
carried out a maximum of 100 working days. From the
data on connecting new electricity customers at PLN UP3
North Banten from 2017 to 2020 there are 52 customers
that exceed 100 days. This delay requires PLN to pay a fine
to the customer, resulting in a loss. In this research,
business processes are improved for new electricity
connections so that problems do not occur again. This
research was conducted with qualitative methods and data
collection was carried out by direct interviews. By using
value stream mapping, an analysis of the ongoing business
processes is carried out so that nonvalue added activities
can be eliminated and lead times can be reduced. The
results of the future stream mapping show that the biggest
delay in business processes comes from the licensing
process and material preparation, so business processes
are improved by changing the flow and simplifying
activities. From the results of business process
improvements, the lead time decreased by 40% so that
from the previous 100 working days to 60 working days. In
addition, there was an increase in the value-added ratio to
95% from the previous 76%.
Keywords :
New Connection, Service Quality Level, Lead Time, Value Stream Mapping, Increased Sales
