Authors : Lailatul Farokah; Zarah Puspitaningtyas; Erwin Nur Rif’ah
Volume/Issue : Volume 7 - 2022, Issue 3 - March
Google Scholar : https://bit.ly/3IIfn9N
Scribd : https://bit.ly/3NXyaBL
DOI : https://doi.org/10.5281/zenodo.6426453
Public health services are starting to be found
in big cities to rural areas. One of them is the Public Health
Center or Puskesmas in Bahasa. The improvement of the
Public Health Center intends to raise public awareness in
caring for their own health and the environment therefore
be able to reach quality health services for the community.
Quality assurance (QA) will be the main focus in this
research. The purpose of this study was to analyze the QA
implementation strategy with the PDSA (Plan, Do, Study,
Action) approach at the Public Health Center known as
Puskesmas Asembagus in Situbondo Regency. Qualitative
research with a case study approach was carried out in this
research. The source of information is quality team in the
Puskesmas Asembagus consists of 6 people who will
conduct interviews regarding the identification of
management commitment, quality leadership analysis,
quality organizational analysis and quality culture that
supports the implementation of QA with the PDSA
approach. The results showed that management's
commitment in implementing QA experienced obstacles in
the PDSA cycle. The comprehensive of the quality
leadership document is known to be incomplete.
Meanwhile, the implementation, monitoring and quality
improvement documents are in the complete category. The
organizational structure is in accordance with the
Puskesmas' Governance Guidelines and the quality
culture is in the good category.
Keywords : Quality Assurance, Public Health Center, PDSA Approach.