Authors : Ramya Ramachandren; Dr. Deepa R.; Dr. R. Vettriselvan; Dr. J. Rengamani

Volume/Issue : Volume 11 - 2026, Issue 3 - March

Google Scholar : https://tinyurl.com/293knttc

Scribd : https://tinyurl.com/3cdfs42f

DOI : https://doi.org/10.38124/ijisrt/26mar788

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : The trend in modern healthcare systems is a growing need to maintain stability in operations and, at the same time, reduce technological disturbances, epidemic, and increased patient demands. In this environment, the quality assurance and sustainability practises have become significant determinants of organisational resilience in Indian healthcare organisations. The current research questions the interdependence between the quality assurance practise, sustainability practise, and the organisational resilience in the Indian healthcare setting. The quantitative methodological framework was chosen, according to which primary data were elicited among the group of healthcare professionals, such as clinicians, nursing staff, administrative staff, and quality assurance specialists, in a wide range of institutions. A carefully designed questionnaire was used in order to capture perceptions related to quality management systems, sustainability practises and institutional resilience. The obtained data was analysed using a descriptive statistics, reliability test, correlation analysis, and regression analysis. Empirical evidence reveals that effective quality assurance practises significantly add to organisational resilience in terms of improving organisational effectiveness, strengthening governance frameworks, and improving service dependability. The long-term sustainability measures such as responsible management of the resources, operational practises that are sustainable to the environment, and efficient supply-chain management also play a positive role in enhancing the institutional resilience. Besides, the paper shows that the integration of quality management models and sustainability-based approaches prepares medical organisations to enhance flexibility and maintain service delivery at times of unrest. Together, these findings highlight the extreme significance of the implementation of holistic quality assurance frameworks and sustainable managerial approaches in the quest to improve resilience in health care systems. The research also provides practical information to healthcare administrators and policymakers who are ambitious enough to increase the performance of institutions, promote system sustainability, and provide resilience in the rapidly evolving healthcare environment in India.

Keywords : Organizational Resilience; Quality Assurance; Healthcare Management; Sustainability Practices; Quality Management Systems; Sustainable Healthcare Systems.

References :

1. Al Balushi, M. (2025). The impact of quality management systems on organizational resilience. International Journal of Quality & Reliability Management, 42(5), 1485-1506.
2. Al-Taweel, I. R. (2021). Impact of high-performance work practices in human resource management of health dispensaries in Qassim Region, Kingdom of Saudi Arabia, towards organizational resilience and productivity. Business Process Management Journal, 27(7), 2088-2109.
3. Ashifa, K. M. (2020). Occupational burnout and stress among nurses in private hospitals in India. Annals of the Romanian Society for Cell Biology, 24(2), 54-62.
4. Bhaladhare, R., & Rishipathak, P. (2025). Strategies of quality improvement in healthcare organizations on sustainable healthcare system. Discover Social Science and Health, 5(1), 74.
5. Bhat, S., Antony, J., Sony, M., Fundin, A., Sorqvist, L., Molteni, R., & Gremyr, I. (2025). Aligning quality management and sustainability: a cross-industry analysis of case studies for achieving UNSDGs. International Journal of Quality & Reliability Management, 42(10), 2650-2674.
6. Biddle, L., Wahedi, K., & Bozorgmehr, K. (2020). Health system resilience: a literature review of empirical research. Health policy and planning, 35(8), 1084-1109.
7. Copeland, S., Hinrichs-Krapels, S., Fecondo, F., Santizo, E. R., Bal, R., & Comes, T. (2023). A resilience view on health system resilience: a scoping review of empirical studies and reviews. BMC Health Services Research, 23(1), 1297.
8. Elhadary, T., Ashifa, K. M., & Csiszer, A. (2020). The impact of social distancing on working professionals’ daily life due to COVID-19. Journal of Talent Development and Excellence, 12, 4090-4105.
9. Hundal, G. S., Thiyagarajan, S., Alduraibi, M., Laux, C. M., Furterer, S. L., Cudney, E. A., & Antony, J. (2021). Lean Six Sigma as an organizational resilience mechanism in health care during the era of COVID-19. International Journal of Lean Six Sigma, 12(4), 762-783.
10. Huy, P. Q., Shavkatovich, S. N., Abdul-Samad, Z., Agrawal, D. K., Ashifa, K. M., & Arumugam, M. (2023). Resource management projects in entrepreneurship and retain customer based on big data analysis and artificial intelligence. The Journal of High Technology Management Research, 34(2), 100471.
11. J Nair, A., Manohar, S., & Mittal, A. (2024). Reconfiguration and transformation for resilience: Building service organizations towards sustainability. Journal of Services Marketing, 38(4), 404-425.
12. Kumar, S., & Anbanandam, R. (2020). Impact of risk management culture on supply chain resilience: An empirical study from Indian manufacturing industry. Proceedings of the Institution of Mechanical Engineers, Part O: Journal of Risk and Reliability, 234(2), 246-259.
13. Kumar, V., Verma, P., Mangla, S. K., Mishra, A., Chowdhary, D., Sung, C. H., & Lai, K. K. (2020). Barriers to total quality management for sustainability in Indian organizations. International Journal of Quality & Reliability Management, 37(6-7), 1007-1031.
14. Mandal, S. (2017). The influence of organizational culture on healthcare supply chain resilience: moderating role of technology orientation. Journal of business & industrial marketing, 32(8), 1021-1037.
15. Mandal, S. (2020). Exploring the impact of healthcare agility and resilience on sustainable healthcare performance: Moderating role of technology orientation. International Journal of Sustainable Strategic Management, 8(1), 3-23.
16. Mishra, S., Sharma, A., Shivhare, A., & Srivastava, M. (2026). Key drivers of organizational resilience in healthcare: a dynamic capabilities perspective. Journal of Health Organization and Management, 1-14.
17. Mohanty, R. P., & Prakash, A. (2014). Green supply chain management practices in India: an empirical study. Production Planning & Control, 25(16), 1322-1337.
18. Panwar, A., Jain, R., Rathore, A. P. S., Nepal, B., & Lyons, A. C. (2018). The impact of lean practices on operational performance–an empirical investigation of Indian process industries. Production Planning & Control, 29(2), 158-169.
19. Sahoo, S. (2025). Blockchain-enabled traceability systems for supply chain quality management: empirical insights from pharmaceutical manufacturers. International Journal of Quality & Reliability Management, 42(5), 1381-1410.
20. Sayeda, B., Rajendran, C., & Sai Lokachari, P. (2010). An empirical study of total quality management in engineering educational institutions of India: perspective of management. Benchmarking: an international journal, 17(5), 728-767.
21. Singh, R. K., & Kumar, R. (2020). Strategic issues in supply chain management of Indian SMEs due to globalization: an empirical study. Benchmarking: An International Journal, 27(3), 913-932.
22. Tessema, D. H. (2026). From quality to sustainability: the role of innovative culture: the case of public hospitals. International Journal of Health Care Quality Assurance, 1-18.
23. Thomas, A., & Suresh, M. (2023a). Readiness for agility adaptability and alignment in healthcare organizations. IISE Transactions on Healthcare Systems Engineering, 13(2), 161-174.
24. Thomas, A., & Suresh, M. (2023b). Readiness for sustainable-resilience in healthcare organisations during Covid-19 era. International Journal of Organizational Analysis, 31(1), 91-123.
25. Tortorella, G. L., Prashar, A., Antony, J., Fogliatto, F. S., Gonzalez, V., & Godinho Filho, M. (2024). Industry 4.0 adoption for healthcare supply chain performance during COVID-19 pandemic in Brazil and India: the mediating role of resilience abilities development. Operations Management Research, 17(2), 389-405.
26. Vishwakarma, A., Dangayach, G. S., Meena, M. L., Gupta, S., Joshi, D., & Jagtap, S. (2024). Can circular healthcare economy be achieved through implementation of sustainable healthcare supply chain practices? Empirical evidence from Indian healthcare sector. Journal of Global Operations and Strategic Sourcing, 17(2), 230-246.
27. Zaid, A. A., Othman, M., Qubbaj, I. S., & Asaad, A. R. (2025). Does total quality management mediate the relationship between Industry 4.0 and business sustainability in private hospitals?. International Journal of Quality & Reliability Management, 42(5), 1438-1462.