This research delves into the integration of
technology to mitigate queuing challenges in public
institutions, focusing on the Southern Leyte State
University's College of Agriculture, Food and
Environmental Sciences (SLSU-CAFES). The proposed
Queuing and Service Management System (QSMS) seeks
to enhance administrative efficiency through
technological innovation. It addresses the incongruity
between technological advancement and persistent
queuing by aiming to optimize queuing experiences,
introduce systematic record-keeping, and facilitate timely
service delivery. The abstract outlines research
objectives, methodologies, and findings, emphasizing the
significance of efficient database management, Service
Management System principles, and SMS Notifications.
Through data analysis, the abstract underscores the
system's potential benefits while proposing user training,
system management roles, and administrative support for
successful implementation as recommendations,
highlighting the prospect of alleviating queuing
inefficiencies in public institutions.
Keywords : Queuing; Service Management System; SMS Notification.