Rethinking Change: Toward Emotionally Intelligent Transformation in the Public Sector


Authors : Sean Somersall-Weekes

Volume/Issue : Volume 10 - 2025, Issue 10 - October


Google Scholar : https://tinyurl.com/3uxatysf

Scribd : https://tinyurl.com/5fcdz97d

DOI : https://doi.org/10.38124/ijisrt/25oct037

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Abstract : Despite widespread adoption of structured change methodologies, public sector transformation programmes continue to experience delays, cost overruns, and cultural resistance. This paper critiques the limitations of ADKAR, a widely used individual change model, when applied to complex, system-wide initiatives. Drawing on comparative analysis of five established frameworks (ADKAR, Kotter’s 8-Step, Bridges Transition, McKinsey 7-S, and Lewin’s Unfreeze-Change- Refreeze), the paper argues for a blended, context-sensitive approach that integrates emotional scaffolding, strategic alignment, and behavioural insight. Particular attention is given to the role of adaptive leadership, psychological safety, and Nudge Theory in fostering resilient change. The paper concludes by introducing the FRAME Framework, Flexible, Relational, Adaptive, Modular, Equitable, as a strategic scaffold for emotionally intelligent, governance-aware transformation.

References :

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  2. Burnes, B. (2017). Managing change (7th ed.). Pearson Education.
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  5. Hasana, R., et al. (2025). Change management and organisational performance: A bibliometric and thematic analysis. Cogent Business & Management, 12(1), Article 2245678.
  6. Heifetz, R., Grashow, A., & Linsky, M. (2009). The practice of adaptive leadership: Tools and tactics for changing your organization and the world. Harvard Business Press.
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  10. McKinsey & Company. (2023). The State of Organizations 2023. https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-state-of-organizations-2023
  11. Prosci. (2024). Change Management Trends Outlook 2024–2025. https://www.prosci.com/resources/articles/change-management-trends
  12. Thaler, R. H., & Sunstein, C. R. (2008). Nudge: Improving decisions about health, wealth, and happiness. Yale University Press.
  13. Waterman, R. H., Peters, T. J., & Phillips, J. R. (1980). Structure is not organization. Business Horizons, 23(3), 14–26. https://doi.org/10.1016/0007-6813(80)90027-0

Despite widespread adoption of structured change methodologies, public sector transformation programmes continue to experience delays, cost overruns, and cultural resistance. This paper critiques the limitations of ADKAR, a widely used individual change model, when applied to complex, system-wide initiatives. Drawing on comparative analysis of five established frameworks (ADKAR, Kotter’s 8-Step, Bridges Transition, McKinsey 7-S, and Lewin’s Unfreeze-Change- Refreeze), the paper argues for a blended, context-sensitive approach that integrates emotional scaffolding, strategic alignment, and behavioural insight. Particular attention is given to the role of adaptive leadership, psychological safety, and Nudge Theory in fostering resilient change. The paper concludes by introducing the FRAME Framework, Flexible, Relational, Adaptive, Modular, Equitable, as a strategic scaffold for emotionally intelligent, governance-aware transformation.

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Paper Submission Last Date
31 - December - 2025

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