Authors :
Sean Somersall-Weekes
Volume/Issue :
Volume 10 - 2025, Issue 10 - October
Google Scholar :
https://tinyurl.com/3uxatysf
Scribd :
https://tinyurl.com/5fcdz97d
DOI :
https://doi.org/10.38124/ijisrt/25oct037
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Abstract :
Despite widespread adoption of structured change methodologies, public sector transformation programmes
continue to experience delays, cost overruns, and cultural resistance. This paper critiques the limitations of ADKAR, a
widely used individual change model, when applied to complex, system-wide initiatives. Drawing on comparative analysis
of five established frameworks (ADKAR, Kotter’s 8-Step, Bridges Transition, McKinsey 7-S, and Lewin’s Unfreeze-Change-
Refreeze), the paper argues for a blended, context-sensitive approach that integrates emotional scaffolding, strategic
alignment, and behavioural insight. Particular attention is given to the role of adaptive leadership, psychological safety, and
Nudge Theory in fostering resilient change. The paper concludes by introducing the FRAME Framework, Flexible,
Relational, Adaptive, Modular, Equitable, as a strategic scaffold for emotionally intelligent, governance-aware
transformation.
References :
- Bridges, W. (1991). Managing transitions: Making the most of change. Addison-Wesley.
- Burnes, B. (2017). Managing change (7th ed.). Pearson Education.
- Datta, S., & Mullainathan, S. (2014). Behavioral design: A new approach to development policy. Center for Global Development.
- Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383. https://doi.org/10.2307/2666999
- Hasana, R., et al. (2025). Change management and organisational performance: A bibliometric and thematic analysis. Cogent Business & Management, 12(1), Article 2245678.
- Heifetz, R., Grashow, A., & Linsky, M. (2009). The practice of adaptive leadership: Tools and tactics for changing your organization and the world. Harvard Business Press.
- Hiatt, J. (2006). ADKAR: A model for change in business, government and our community. Prosci Learning Center.
- Kotter, J. P. (1996). Leading change. Harvard Business School Press.
- Lewin, K. (1947). Frontiers in group dynamics: Concept, method and reality in social science; social equilibria and social change. Human Relations, 1(1), 5–41. https://doi.org/10.1177/001872674700100103
- McKinsey & Company. (2023). The State of Organizations 2023. https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-state-of-organizations-2023
- Prosci. (2024). Change Management Trends Outlook 2024–2025. https://www.prosci.com/resources/articles/change-management-trends
- Thaler, R. H., & Sunstein, C. R. (2008). Nudge: Improving decisions about health, wealth, and happiness. Yale University Press.
- Waterman, R. H., Peters, T. J., & Phillips, J. R. (1980). Structure is not organization. Business Horizons, 23(3), 14–26. https://doi.org/10.1016/0007-6813(80)90027-0
Despite widespread adoption of structured change methodologies, public sector transformation programmes
continue to experience delays, cost overruns, and cultural resistance. This paper critiques the limitations of ADKAR, a
widely used individual change model, when applied to complex, system-wide initiatives. Drawing on comparative analysis
of five established frameworks (ADKAR, Kotter’s 8-Step, Bridges Transition, McKinsey 7-S, and Lewin’s Unfreeze-Change-
Refreeze), the paper argues for a blended, context-sensitive approach that integrates emotional scaffolding, strategic
alignment, and behavioural insight. Particular attention is given to the role of adaptive leadership, psychological safety, and
Nudge Theory in fostering resilient change. The paper concludes by introducing the FRAME Framework, Flexible,
Relational, Adaptive, Modular, Equitable, as a strategic scaffold for emotionally intelligent, governance-aware
transformation.