Authors :
Imelda O. Reyes; Efren A. Barillo
Volume/Issue :
Volume 8 - 2023, Issue 3 - March
Google Scholar :
https://bit.ly/3TmGbDi
Scribd :
https://bit.ly/3lvg6W5
DOI :
https://doi.org/10.5281/zenodo.7747490
Abstract :
Quality has become an increasingly crucial and
critical success component in higher education institutions,
particularly universities. The performance of an
institution strongly depends on the overall quality of the
management system which operates in schools. This study
looked into the risk assessment and the level of
implementation of ISO:9001: 2015 in relation to
institutional performance of Misamis University, Ozamiz
City. The study utilized a descriptive-correlational design.
A total of 120 faculty and staff served as respondents and
were chosen through purposive and random sampling.
Implementation of ISO 9001:2015 Questionnaire,
Institutional Risk Assessment Questionnaire, and
Institutional Performance Questionnaire were used to
gather data. Mean, Standard Deviation, Pearson Product
Moment Correlation Coefficient, and Regression Analysis
were the statistical tools used in the study. Results showed
that the institution has a high level of implementation of
ISO 9001; there is only a low level of institutional risk; and
the institution's level of performance in the
implementation of ISO 9001:2015 was rated very
satisfactorily. There is a very strong and highly significant
relationship between the level of implementation in terms
of planning and design and the institutional performance
on ISO 9001:2015 in terms of leadership, and operational
performance; and between documentation development
and operational performance. No significant relationship
is noted between the level of implementation in terms of
planning and design and the level of institutional
performance in terms of support, implementation, context
of the institution and support. A very strong and highly
significant relationship is noted between the level of
institutional risks in terms of reporting/communication
and the level of institutional performance in terms of
leadership and performance evaluation. Implementation
and reporting or communication. The implementation of
ISO and the act of reporting the institutional risk
assessment were the predictors of institutional
performance in risk management system. Proper
implementation of the Quality Management System can be
achieved by checking its effectiveness through regular
internal and external audits, the conduct of management
review, and the planned continual improvement would
greatly affect the institutional performance of the ISO
system.
Keywords :
Assessment, Performance, Quality Management, Risk, Standards.
Quality has become an increasingly crucial and
critical success component in higher education institutions,
particularly universities. The performance of an
institution strongly depends on the overall quality of the
management system which operates in schools. This study
looked into the risk assessment and the level of
implementation of ISO:9001: 2015 in relation to
institutional performance of Misamis University, Ozamiz
City. The study utilized a descriptive-correlational design.
A total of 120 faculty and staff served as respondents and
were chosen through purposive and random sampling.
Implementation of ISO 9001:2015 Questionnaire,
Institutional Risk Assessment Questionnaire, and
Institutional Performance Questionnaire were used to
gather data. Mean, Standard Deviation, Pearson Product
Moment Correlation Coefficient, and Regression Analysis
were the statistical tools used in the study. Results showed
that the institution has a high level of implementation of
ISO 9001; there is only a low level of institutional risk; and
the institution's level of performance in the
implementation of ISO 9001:2015 was rated very
satisfactorily. There is a very strong and highly significant
relationship between the level of implementation in terms
of planning and design and the institutional performance
on ISO 9001:2015 in terms of leadership, and operational
performance; and between documentation development
and operational performance. No significant relationship
is noted between the level of implementation in terms of
planning and design and the level of institutional
performance in terms of support, implementation, context
of the institution and support. A very strong and highly
significant relationship is noted between the level of
institutional risks in terms of reporting/communication
and the level of institutional performance in terms of
leadership and performance evaluation. Implementation
and reporting or communication. The implementation of
ISO and the act of reporting the institutional risk
assessment were the predictors of institutional
performance in risk management system. Proper
implementation of the Quality Management System can be
achieved by checking its effectiveness through regular
internal and external audits, the conduct of management
review, and the planned continual improvement would
greatly affect the institutional performance of the ISO
system.
Keywords :
Assessment, Performance, Quality Management, Risk, Standards.