Satisfaction Indication of Health Patient in Hospital


Authors : Romliyadi, Yulastri Arif, Ismar Agustin

Volume/Issue : Volume 3 - 2018, Issue 11 - November

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://goo.gl/9veQob

Thomson Reuters ResearcherID : https://goo.gl/KTXLC3

Hospitals are required to always maintain the quality of service should get the service in accordance with their expectations. The aims of study to determine the index of patient satisfaction of health in Hospital leprosy dr Rivai Abdullah. This design of research used describe of quantitative. The Samples of 300 of health patients at outpatient and inpatient installation with accidental sampling. The Collected and analyzed, manage the data of IKM questionnaire that issued by Kemenpan in 2004. The results of the most of the patients who studied in early adulthood, high school education and self-employed. The result of quality item values is found in the outpatient installatio room which is considered the health patient is categorized as good as the element of service speed and the timeliness of service schedule. The result of patient satisfaction index of health to hospital performance, patient of Health categorized B (Good), the result of index of patient satisfaction of outpatient and inpatient also categorized B (Good). The suggestions to improve services through excellent service training, queue clarity facilities, voice recognition at the time of patient called and cooperation between nurse and doctor to arrived on time.

Keywords : Satisfaction Index, Service Quality, Service Element.

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