Authors :
Dr. A. SIVAKUMAR; ANURADHA C.A
Volume/Issue :
Volume 6 - 2021, Issue 11 - November
Google Scholar :
http://bitly.ws/gu88
Scribd :
https://bit.ly/3lIHvB0
Abstract :
The research study on service quality and
customer satisfaction towards cab service providers in
Coimbatore. A taxi or cab is the first thing that Customer
look for every day to their work or other necessaries. A
cab or taxi is a type of vehicle for rendering travel services
hire with a chauffeur from one destination to another. A
customer is vital role in each and every service providers
business. There are two party relationship especially
when the first party (Business) always be happy and
successful relationship and survive. Customer means “a
person of a specified kind with whom one has to deal”.
The sample size of 100 respondents was answering
through structured questionnaire method in the division
of north, south zone of Coimbatore city. A descriptive
study of convenient sampling is adopted for the research
analysis. The statistical tools like Anova, Factor analysis,
Cronbach’s Alpha reliability test. The software like SPSS
version 20 is used for data analysis. Ola and followed by
Red Taxi cab service is one of the fast-moving cabs
booking via mobile apps service and highly customer
satisfaction. Ola leads a perfect balance in their excellent
service and good quality cab provided followed by Red
taxi for their customers in Coimbatore city.
Keywords :
Cab, Chauffeur, Service Quality and Customer Satisfaction
The research study on service quality and
customer satisfaction towards cab service providers in
Coimbatore. A taxi or cab is the first thing that Customer
look for every day to their work or other necessaries. A
cab or taxi is a type of vehicle for rendering travel services
hire with a chauffeur from one destination to another. A
customer is vital role in each and every service providers
business. There are two party relationship especially
when the first party (Business) always be happy and
successful relationship and survive. Customer means “a
person of a specified kind with whom one has to deal”.
The sample size of 100 respondents was answering
through structured questionnaire method in the division
of north, south zone of Coimbatore city. A descriptive
study of convenient sampling is adopted for the research
analysis. The statistical tools like Anova, Factor analysis,
Cronbach’s Alpha reliability test. The software like SPSS
version 20 is used for data analysis. Ola and followed by
Red Taxi cab service is one of the fast-moving cabs
booking via mobile apps service and highly customer
satisfaction. Ola leads a perfect balance in their excellent
service and good quality cab provided followed by Red
taxi for their customers in Coimbatore city.
Keywords :
Cab, Chauffeur, Service Quality and Customer Satisfaction
