Smart Complaint Portal


Authors : K.Thrilochana Devi; R.Aditya; P.Yeswanth Raj; Y.Thirupathi Rao; T.Hema Venkata Sai; A.Lakshman

Volume/Issue : Volume 8 - 2023, Issue 10 - October

Google Scholar : https://tinyurl.com/2xfdw4d9

Scribd : https://tinyurl.com/hbr4mjmd

DOI : https://doi.org/10.5281/zenodo.10075100

Abstract : The "Smart Complaint Portal" project is a groundbreaking initiative aimed at revolutionizing the management of government-related complaints, with a primary focus on addressing municipal and electricity grievances. In response to the pressing need for a more efficient and accountable system, this portal has been meticulously designed to streamline and optimize the complaint process. The lack of a thorough authenticity check in the current framework is a major problem that has occasionally led to the submission of false or duplicate complaints. Our suggested approach adds a novel and strict genuineness verification mechanism to address this problem. By incorporating image verification and location coordinates, we ensure the authenticity of complaints related to municipality and electricity issues. This project embodies a commitment to transparency and accountability in governance. In the end, it improves public service responsiveness and general citizen satisfaction by giving citizens the confidence to express their problems and interact with authorities more skillfully. The "Smart Complaint Portal" is a big step toward the achievement of effective and citizen-friendly government complaint management with its advanced features and user-centric approach.

Keywords : Smart Complaint Portal,Government-related complaints,Genuineness verification,Transparency,Citizen satisfaction,Accountability,Municipal grievances,Electricity grievances.

The "Smart Complaint Portal" project is a groundbreaking initiative aimed at revolutionizing the management of government-related complaints, with a primary focus on addressing municipal and electricity grievances. In response to the pressing need for a more efficient and accountable system, this portal has been meticulously designed to streamline and optimize the complaint process. The lack of a thorough authenticity check in the current framework is a major problem that has occasionally led to the submission of false or duplicate complaints. Our suggested approach adds a novel and strict genuineness verification mechanism to address this problem. By incorporating image verification and location coordinates, we ensure the authenticity of complaints related to municipality and electricity issues. This project embodies a commitment to transparency and accountability in governance. In the end, it improves public service responsiveness and general citizen satisfaction by giving citizens the confidence to express their problems and interact with authorities more skillfully. The "Smart Complaint Portal" is a big step toward the achievement of effective and citizen-friendly government complaint management with its advanced features and user-centric approach.

Keywords : Smart Complaint Portal,Government-related complaints,Genuineness verification,Transparency,Citizen satisfaction,Accountability,Municipal grievances,Electricity grievances.

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