Authors :
Mary Rose V. Navarro; Ma. Lindie D. Masalinto
Volume/Issue :
Volume 11 - 2026, Issue 4 - April
Google Scholar :
https://tinyurl.com/4247hnru
Scribd :
https://tinyurl.com/3m3hzx8n
DOI :
https://doi.org/10.38124/ijisrt/26apr2302
Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.
Abstract :
Academic libraries are undergoing significant transformation as digital innovations reshape service delivery and
user engagement. This study examined how smart technology adoption and data analytics utilization predict service
innovation practices among academic libraries in the Philippines. It also explored the relationships among these variables
and their combined influence on service innovation. A descriptive-correlational design was utilized, involving 242
academic librarians selected through purposive sampling. Data were collected using a validated survey instrument and
analyzed using correlation and multiple regression techniques. The findings indicate that automation tools are highly
adopted, while artificial intelligence (AI) and Internet of Things (IoT) applications remain at a developing stage. Data
analytics utilization is very high, particularly in understanding user behavior, improving services, and supporting
collection decisions. Significant positive relationships were found among smart technology adoption, data analytics
utilization, and service innovation practice. Regression results further revealed that both smart technology adoption and
data analytics significantly predict service innovation, demonstrating their combined role in enhancing library services.
The study concludes that while Philippines academic libraries are progressing toward more technology-driven
environments, further advancement in emerging technologies is needed. The findings provide insights for strategic
planning and highlight the importance of integrating technological and analytical capabilities to strengthen innovation in
academic libraries. The study also contributes to broader development goals by supporting the advancement of adaptive,
inclusive, and data-informed library services.
Keywords :
Smart Library Systems, Analytical Data Practices, Library Service Innovation, Academic Librarians, Philippine Higher Education Institutions.
References :
- Abas, W. A. H. W., & Mustapha, M. F. (2025). ULIB: Library Management System with Data Analytics. International Journal of Research and Innovation in Social Science, 9(10), 4249–4260. https://doi.org/10.47772/ijriss.2025.910000350.
- Adewojo, A. A., Olatunji, O. M., & Olalere, P. M. (2025). Effects of AI-driven tools on reference services and staff roles in academic libraries. Reference Services Review, 54(1), 15–30. https://doi.org/10.1108/rsr-02-2025-0008.
- Adigun, G. O., Ajani, Y. A., & Enakrire, R. T. (2024). The Intelligent Libraries: Innovation for a Sustainable Knowledge System in the Fifth (5th) Industrial Revolution. Libri, 74(3), 211–223. https://doi.org/10.1515/libri-2023-0111.
- Alarape, A. A. (2024). Perception, Competency and Use of Big Data Analytics among Librarians from University Libraries in Osun State. International Journal of Research and Innovation in Social Science, VIII(VI), 986–997. https://doi.org/10.47772/ijriss.2024.806075.
- Aryee, R., & Tetteh, E. O. A. (2024). Library resources constraints, frustration, and user behavior: An empirical library operations study. Brain and Behavior, 14(7), e3627. https://doi.org/10.1002/brb3.3627.
- Band, D.(2024). Emerging technologies and trends in library: a study. Journal of Emerging Technologies and Innovative Research , 11(4).
- Cheung, H. C., Lo, Y. Y. M., Chiu, D. K., & Kong, E. W. (2023). Development of smart academic library services with Internet of Things technology: a qualitative study in Hong Kong. Library Hi Tech, 43(1), 398–422. https://doi.org/10.1108/lht-06-2023-0219.
- De Leon, L. C. R., Flores, L. V., & Alomo, A. R. L. (2024). Artificial Intelligence and Filipino Academic Librarians: Perceptions, Challenges and Opportunities. Journal of the Australian Library and Information Association, 73(1), 66–83. https://doi.org/10.1080/24750158.2024.2305993.
- Desmarchelier, B., Djellal, F., & Gallouj, F. (2025). Innovation in libraries: A service-oriented perspective. Research Policy. https://www.sciencedirect.com/science/article/pii/S0048733324001598.
- Dione, B., & Rajaratnam, R. S. (2025). The Prospects Analysis for Transmogrification of Knowledge: Libraries Morphing for the Future Adaptation to Digital Dynamics. Journal of Computer and Communications, 13(04), 68–86. https://doi.org/10.4236/jcc.2025.134005.
- Esposo-Betan, S. S. & Santos, J. F. (2018). The use of augmented reality (AR): transforming the way library orientation is conducted in academic library. PAARL Research Journal, 5(1).
- Garoufallou, E., & Gaitanou, P. (2021). Big Data: Opportunities and Challenges in Libraries, a Systematic Literature Review. College & Research Libraries, 82(3), 410. doi:https://doi.org/10.5860/crl.82.3.410.
- Hamad F, Fakhuri H, Abdel Jabbar S (2022). Big data opportunities and challenges for analytics strategies in Jordanian academic libraries. New Review of Academic Librarianship 28(1): 37–60.
- Hazarika, H. J. (2025). From AI to IoT: emerging tech trends for libraries from ICICT 2025. Library Hi Tech News, 42(5), 19–22. https://doi.org/10.1108/lhtn-04-2025-0057.
- Hotsonyame, G. N. (2025). Integration of Emerging Technologies by Academic Libraries: A Literature review. Research Square. https://doi.org/10.21203/rs.3.rs-6576779/v1.
- Ikwuanusi, N. U. F., Adepoju, N. P. A., & Odionu, N. C. S. (2023). Developing predictive analytics frameworks to optimize collection development in modern libraries. International Journal of Scientific Research Updates, 5(2), 116–128. https://doi.org/10.53430/ijsru.2023.5.2.0038
- Jabeen, M. (2025). Assessing the readiness for the adoption of artificial intelligence and related technologies in academic libraries of Pakistan. The Journal of Academic Librarianship, 51(6), 103161. https://doi.org/10.1016/j.acalib.2025.103161.
- Jiao, H., Wang, T., Libaers, D., Yang, J., & Hu, L. (2024). The relationship between digital technologies and innovation: A review, critique, and research agenda. Journal of Innovation & Knowledge, 10(1), 100638. https://doi.org/10.1016/j.jik.2024.100638.
- Joergensen, P. N., & Zaggl, M. (2024). The role of data science and data analytics for innovation: a literature review. Journal of Business Analytics, 7(4), 207–223. https://doi.org/10.1080/2573234x.2024.2365917.
- Kalota, F., Boamah, B. F., Allam, H., Schisler, T., & Witty, G. (2025). Beyond Books: student perspectives on emerging technologies, usability, and ethics in the Library of the Future. Publications, 13(3), 32. https://doi.org/10.3390/publications13030032.
- Khan, A. U., Ma, Z., Li, M., Zhi, L., Hu, W., & Yang, X. (2023). From traditional to emerging technologies in supporting smart libraries. A bibliometric and thematic approach from 2013 to 2022. Library Hi Tech, 43(2–3), 590–621. https://doi.org/10.1108/lht-07-2023-0280.
- Kishore, A. (2025). Transforming Library Services through Predictive Analytics: A User-Centric and Resource-Driven Approach. International Journal of Research in Library Science, 11(2), 312–318. https://doi.org/10.26761/ijrls.11.2.2025.1893.
- Ku, K. M., Mahboobani, V. R., Qiu, Y. V., Yang, T. T., & Woo, E. M. W. (2025). Reshaping the future of academic library: Service model for holistic research data support. The Journal of Academic Librarianship, 52(1), 103180. https://doi.org/10.1016/j.acalib.2025.103180.
- Li, G., Zhu, M. X., & Kong, S. (2025). The effectiveness of smart knowledge services in libraries in Chinese Mainland: a mixed methods study. The Electronic Library, 44(2), 381–407. https://doi.org/10.1108/el-03-2025-0104.
- Liu, J. (2021). Service innovation of university library in the big data era. International Journal of Frontiers in Sociology, 3(1). https://doi.org/10.25236/ijfs.2021.030110.
- Marzuki, M., Azero, S. F. Z., Zamzuri, N. a. a. M., & Kadir, M. R. A. (2025). A Systematic literature review of user behavior and personalization in digital libraries. International Journal of Research and Innovation in Social Science, IX(I), 4830–4842. https://doi.org/10.47772/ijriss.2025.9010372.
- Masenya, T. M. (2023). The creation and adoption of Technology-Centred Makerpaces in South African academic libraries. International Journal of Library and Information Services, 12(1), 1–17. https://doi.org/10.4018/ijlis.320224.
- Mojjada, H., & Aakundi, V. S. (2025). Data-Driven Libraries: Integrating Analytics And Evidence-Based Practice For Service Excellence. International Journal Of Library And Information Science, 14(3), 69–87. https://doi.org/10.34218/ijlis_14_03_005.
- Mojjada, H., & Aakundi, V. S. (2025). Data-Driven Libraries: Integrating Analytics And Evidence-Based Practice For Service Excellence. International Journal Of Library And Information Science, 14(3), 69–87. https://doi.org/10.34218/ijlis_14_03_005.
- Nahotko, M., Zych, M., Januszko-Szakiel, A., & Jaskowska, M. (2022). Big data-driven investigation into the maturity of library research data services (RDS). The Journal of Academic Librarianship, 49(1), 102646. https://doi.org/10.1016/j.acalib.2022.102646.
- Naikar, S., & Paul, M. (2025). The Future Role of Smart Libraries in 21st Century: A Study. Journal of Emerging Technologies and Innovative Research (JETIR), 12(1), 756-763, https://ssrn.com/abstract=5092010.
- Neamatollahi, Z., & Danesh, F. (2026). AI-driven personalization in library and information services: A systematic review of techniques, user outcomes, and ethical considerations. The Journal of Academic Librarianship, 52(1), 103195. https://doi.org/10.1016/j.acalib.2025.103195.
- Oduwole, A. A., Adekunmisi, S. R., & Oyedokun, S. O. (2023). Adoption of innovative library products and services among library and information science professionals in Nigeria. Library and Information Perspectives and Research, 5(2), 1–14. https://doi.org/10.47524/lipr.v5i2.2.
- Okorie, G. N., Udeh, C. A., Adaga, E. M., DaraOjimba, O. D., & Oriekhoe, O. I. (2024). Ethical Considerations In Data Collection And Analysis: A Review: Investigating Ethical Practices And Challenges In Modern Data Collection And Analysis. International Journal of Applied Research in Social Sciences, 6(1), 1–22. https://doi.org/10.51594/ijarss.v6i1.688.
- Paiste, A. T., & Siago, S. B. (2024). Academic Librarians as Catalysts of Innovation: AI Competencies for Transforming Education. International Research and Innovation Journal on Education, Engineering and Agriculture, 1(2): 44 – 72.
- Qazi, A. G., & Pachler, N. (2024). Conceptualising a data analytics framework to support targeted teacher professional development. Professional Development in Education, 51(3), 495–518. https://doi.org/10.1080/19415257.2024.2422066.
- Rafiq, U., Wang, X., & Guerra, E. (2024). Data analytics in software startups: Understanding key concepts and critical challenges. Information and Software Technology, 180, 107652. https://doi.org/10.1016/j.infsof.2024.107652.
- Rahman, F. A., Anuar, A., Ramadhan, S. Y., & Ghazali, A. M. (2025). Innovative Technologies in Libraries under Industry 4.0 : A Review of Challenges and Opportunities. International Journal of Research and Innovation in Social Science, IX(IX), 7916–7926. https://doi.org/10.47772/ijriss.2025.909000645.
- Rahman, F. A., Anuar, A., Ramadhan, S. Y., & Ghazali, A. M. (2025). Innovative Technologies in Libraries under Industry 4.0 : A Review of Challenges and Opportunities. International Journal of Research and Innovation in Social Science, IX(IX), 7916–7926. https://doi.org/10.47772/ijriss.2025.909000645.
- Sajja, R., Sermet, Y., Cwiertny, D., & Demir, I. (2025). Integrating AI and learning analytics for Data-Driven pedagogical decisions and personalized interventions in education. Technology Knowledge and Learning. https://doi.org/10.1007/s10758-025-09897-9.
- Saroja, J. (2022). Innovative Best Practices in Academic Libraries. International Journal of Innovative Science and Research Technology, 7(6). https://www.ijisrt.com/assets/upload/files/IJISRT22JUN1716.pdf.
- Saura, J. R., Ribeiro-Soriano, D., & Palacios-Marqués, D. (2021). From user-generated data to data-driven innovation: A research agenda to understand user privacy in digital markets. International Journal of Information Management, 60, 102331. https://doi.org/10.1016/j.ijinfomgt.2021.102331.
- Schimmel, M. L. (2024). Insights in the stacks : leveraging data analytics for enhanced public library services. https://hdl.handle.net/2152/126311.
- Shah, S.H., Gul, N., Islam, M.N., Jbeen, A., and Ahmad, S. (2025). Internet of Things (IOT) in university libraries: an investigation of implementation status, opportunities, challenges, and ethical guidelines. International Journal of Social Sciences Bulletin. https://doi.org/10.5281/zenodo.17142110.
- Sharma, D. (2025). Library Analytics and Decision-Making Tools: Enhancing Evidence-Based Management in Libraries. In Recent Advancements in Management and Academic Library Sciences (pp. 11–23). https://doi.org/10.62823/mgm/9789349468160/02.
- Shonubi, O. A. (2025). Innovation challenges of digital transformation: Transitioning legacy to the future. Sustainable Futures, 10, 100971. https://doi.org/10.1016/j.sftr.2025.100971.
- Smith, C. (2023). Smart Libraries and Library 3.0. Elsevier eBooks. https://doi.org/10.1016/b978-0-323-95689-5.00017-1.
- Swetha, N., & Kumar, R. (2024). Smart Libraries: Driving Innovation for a Sustainable Knowledge System in the Fifth Industrial Revolution. Journal of Interdisciplinary and Multidisciplinary Research. 19. https://livejimrjournal.in/uploads/JIMRDec24_24138.pdf.
- Tara, N., Rafi, M., & Ahmad, K. (2024). Evaluating the implementations of big data analytics in academic libraries: a structural equation model-based approach. Performance Measurement and Metrics, 25(3/4), 215–227. https://doi.org/10.1108/pmm-08-2023-0022.
- Tawalbeh, A., Alawadhi, S., Al-Daihani, S., Alenezi, M., Anyim, W., Brjesson, M., Cea, P. L., Bozkurt, A., Jung, I., Xiao, J., Vladimirschi, V., Schuwer, R., Egorov, G., Paskevicius, M, Bucea-Manea-Oni, R., Bucea-Manea-Oni, R., Simion, V., Ilic, D., .Shin, H. (2024). Adoption of Technology within E-Libraries and Its Influence on University Ranking Levels. Journal of System and Management Sciences, 14(3). https://doi.org/10.33168/jsms.2024.0321.
- Tella, A., Ajani, Y. A., & Adeyeye, S. V. (2025). Smart library advocacy: Leveraging intelligent technologies as smart solutions for equitable knowledge access through a systematic review. Journal of Electronic Resources Librarianship, 1–16. https://doi.org/10.1080/1941126x.2025.2497729.
- Wheeler, T. R., Delgado, D., Albert, P. J., Maamar, S. B., & Oxley, P. R. (2022). Transforming and extending library services by embracing technology and collaborations: A case study. Health Information & Libraries Journal, 39(3), 294–298. https://doi.org/10.1111/hir.12439.
- Wu, D., Liang, S., Zhao, Y. C., & Zhang, P. (2024). Smart Library in the Age of Artificial Intelligence: Vision, Application and Strategy. 1–4. https://doi.org/10.1145/3677389.3702487.
- Wünderlich, N. V., Blut, M., Brock, C., Heirati, N., Jensen, M., Paluch, S., Rötzmeier-Keuper, J., & Tóth, Z. (2025). How to use emerging service technologies to enhance customer centricity in business-to-business contexts: A conceptual framework and research agenda. Journal of Business Research, 192, 115284. https://doi.org/10.1016/j.jbusres.2025.115284
- Zhou, X. (2025). Research on the upgrading of university library platform service from the perspective of digitalization. International Journal of Educational Development, 115, 103269. https://doi.org/10.1016/j.ijedudev.2025.103269.
Academic libraries are undergoing significant transformation as digital innovations reshape service delivery and
user engagement. This study examined how smart technology adoption and data analytics utilization predict service
innovation practices among academic libraries in the Philippines. It also explored the relationships among these variables
and their combined influence on service innovation. A descriptive-correlational design was utilized, involving 242
academic librarians selected through purposive sampling. Data were collected using a validated survey instrument and
analyzed using correlation and multiple regression techniques. The findings indicate that automation tools are highly
adopted, while artificial intelligence (AI) and Internet of Things (IoT) applications remain at a developing stage. Data
analytics utilization is very high, particularly in understanding user behavior, improving services, and supporting
collection decisions. Significant positive relationships were found among smart technology adoption, data analytics
utilization, and service innovation practice. Regression results further revealed that both smart technology adoption and
data analytics significantly predict service innovation, demonstrating their combined role in enhancing library services.
The study concludes that while Philippines academic libraries are progressing toward more technology-driven
environments, further advancement in emerging technologies is needed. The findings provide insights for strategic
planning and highlight the importance of integrating technological and analytical capabilities to strengthen innovation in
academic libraries. The study also contributes to broader development goals by supporting the advancement of adaptive,
inclusive, and data-informed library services.
Keywords :
Smart Library Systems, Analytical Data Practices, Library Service Innovation, Academic Librarians, Philippine Higher Education Institutions.