⚠ Official Notice: www.ijisrt.com is the official website of the International Journal of Innovative Science and Research Technology (IJISRT) Journal for research paper submission and publication. Please beware of fake or duplicate websites using the IJISRT name.



Sustainable, Experiential, and Value-Based Marketing: A Review of Emerging ConsumerCentric Paradigms


Authors : Dr. R. Raghuveer; Dr. V. Lakshmi

Volume/Issue : Volume 11 - 2026, Issue 3 - March


Google Scholar : https://tinyurl.com/vhzbhth7

Scribd : https://tinyurl.com/2s827b5h

DOI : https://doi.org/10.38124/ijisrt/26mar476

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.


Abstract : The contemporary marketing landscape is undergoing a significant transformation driven by increasing environmental awareness, evolving consumer expectations, and the growing demand for meaningful brand experiences. Traditional transactional marketing approaches are gradually being replaced by sustainable, experiential, and value-based marketing paradigms that emphasize long-term relationships, ethical responsibility, and emotional engagement. This paper aims to systematically review existing literature on sustainable marketing, experiential marketing, and value-based marketing to understand their theoretical foundations, emerging trends, and strategic implications for organizations. Using a secondary data approach, the study synthesizes peer-reviewed journal articles, academic books, and industry reports to identify key constructs and recurring themes. The review highlights how sustainability initiatives enhance brand trust and loyalty, how experiential strategies create memorable customer journeys, and how value-based marketing aligns brand purpose with consumer beliefs. The findings indicate that organizations integrating these paradigms into their strategic frameworks achieve stronger customer engagement, improved brand equity, and sustainable competitive advantage. The study contributes to the literature by developing a conceptual framework linking sustainability orientation, experiential engagement, and value co-creation with customer loyalty and organizational performance. The paper concludes that consumer-centric paradigms are not optional but essential strategic imperatives in modern marketing environments characterized by conscious consumption and ethical awareness.

Keywords : Sustainable Marketing, Experiential Marketing, Value-Based Marketing, Consumer-Centric Strategy, Brand Equity, Customer Experience, Ethical Marketing, Green Marketing, Customer Engagement, Competitive Advantage.

References :

  1. Aaker, D. A. (1996). Building strong brands. Free Press.
  2. Arnould, E. J., & Thompson, C. J. (2005). Consumer culture theory (CCT): Twenty years of research. Journal of Consumer Research, 31(4), 868–882. https://doi.org/10.1086/426626
  3. Belz, F.-M., & Peattie, K. (2010). Sustainability marketing: A global perspective. Wiley.
  4. Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it measured? Does it affect loyalty? Journal of Marketing, 73(3), 52–68. https://doi.org/10.1509/jmkg.73.3.52
  5. Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business Horizons, 34(4), 39–48. https://doi.org/10.1016/0007-6813(91)90005-G
  6. Du, S., Bhattacharya, C. B., & Sen, S. (2010). Maximizing business returns to corporate social responsibility (CSR): The role of CSR communication. International Journal of Management Reviews, 12(1), 8–19. https://doi.org/10.1111/j.1468-2370.2008.00276.x
  7. Freeman, R. E. (1984). Strategic management: A stakeholder approach. Pitman.
  8. Grönroos, C. (2004). The relationship marketing process: Communication, interaction, dialogue, value. Journal of Business & Industrial Marketing, 19(2), 99–113. https://doi.org/10.1108/08858620410523981
  9. Holbrook, M. B. (1994). The nature of customer value: An axiology of services in the consumption experience. In R. T. Rust & R. L. Oliver (Eds.), Service quality: New directions in theory and practice (pp. 21–71). Sage.
  10. Keller, K. L. (2001). Building customer-based brand equity. Marketing Management, 10(2), 14–19.
  11. Kotler, P. (2011). Reinventing marketing to manage the environmental imperative. Journal of Marketing, 75(4), 132–135. https://doi.org/10.1509/jmkg.75.4.132
  12. Kumar, V., & Reinartz, W. (2016). Creating enduring customer value. Journal of Marketing, 80(6), 36–68. https://doi.org/10.1509/jm.15.0414
  13. Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69–96. https://doi.org/10.1509/jm.15.0420
  14. Niinimäki, K. (2015). Ethical foundations in sustainable fashion. Textile Progress, 47(1), 1–79. https://doi.org/10.1080/00405167.2015.1023442
  15. Ottman, J. A. (2017). The new rules of green marketing (2nd ed.). Berrett-Koehler Publishers.
  16. Peattie, K., & Belz, F.-M. (2010). Sustainability marketing—An innovative conception of marketing. Marketing Review St. Gallen, 27(5), 8–15. https://doi.org/10.1007/s11621-010-0085-7
  17. Pine, B. J., & Gilmore, J. H. (1999). The experience economy: Work is theatre & every business a stage. Harvard Business School Press.
  18. Prahalad, C. K., & Ramaswamy, V. (2004). The future of competition: Co-creating unique value with customers. Harvard Business School Press.
  19. Schmitt, B. H. (1999). Experiential marketing. Free Press.
  20. Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159–170. https://doi.org/10.1016/0148-2963(91)90050-8
  21. Sisodia, R. S. (2014). Conscious capitalism. Harvard Business Review Press.
  22. Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17. https://doi.org/10.1509/jmkg.68.1.1.24036

The contemporary marketing landscape is undergoing a significant transformation driven by increasing environmental awareness, evolving consumer expectations, and the growing demand for meaningful brand experiences. Traditional transactional marketing approaches are gradually being replaced by sustainable, experiential, and value-based marketing paradigms that emphasize long-term relationships, ethical responsibility, and emotional engagement. This paper aims to systematically review existing literature on sustainable marketing, experiential marketing, and value-based marketing to understand their theoretical foundations, emerging trends, and strategic implications for organizations. Using a secondary data approach, the study synthesizes peer-reviewed journal articles, academic books, and industry reports to identify key constructs and recurring themes. The review highlights how sustainability initiatives enhance brand trust and loyalty, how experiential strategies create memorable customer journeys, and how value-based marketing aligns brand purpose with consumer beliefs. The findings indicate that organizations integrating these paradigms into their strategic frameworks achieve stronger customer engagement, improved brand equity, and sustainable competitive advantage. The study contributes to the literature by developing a conceptual framework linking sustainability orientation, experiential engagement, and value co-creation with customer loyalty and organizational performance. The paper concludes that consumer-centric paradigms are not optional but essential strategic imperatives in modern marketing environments characterized by conscious consumption and ethical awareness.

Keywords : Sustainable Marketing, Experiential Marketing, Value-Based Marketing, Consumer-Centric Strategy, Brand Equity, Customer Experience, Ethical Marketing, Green Marketing, Customer Engagement, Competitive Advantage.

Paper Submission Last Date
31 - March - 2026

SUBMIT YOUR PAPER CALL FOR PAPERS
Video Explanation for Published paper

Never miss an update from Papermashup

Get notified about the latest tutorials and downloads.

Subscribe by Email

Get alerts directly into your inbox after each post and stay updated.
Subscribe
OR

Subscribe by RSS

Add our RSS to your feedreader to get regular updates from us.
Subscribe