Authors : Mohammad Shah Khairi; Mohammad Mahdi Farahi; Rohelah Baqiri; Alireza Khoarakian

Volume/Issue : Volume 10 - 2025, Issue 9 - September

Google Scholar : https://tinyurl.com/y2yhy5d8

Scribd : https://tinyurl.com/5y9ec2js

DOI : https://doi.org/10.38124/ijisrt/25sep763

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Note : Google Scholar may take 30 to 40 days to display the article.

Abstract : This study systematically reviews the lean communication process from sender to receiver, focusing on critical factors including lean communicators’ skills, lean information, lean messaging, lean channels, and lean feedback. The findings indicate that communicators’ skills particularly social intelligence skills, comprehension skills, and expression skills play a pivotal role in facilitating lean communication. Additionally, lean communication leverages customized information from reliable sources to ensure relevance and accuracy. In the context of lean messaging, integrating elements such as novelty of the message, security of the message, relevance, and conciseness enhances the overall effectiveness of communication. Moreover, lean channels, characterized by fast and direct routes, mobile based options, visual tools, and wide reaching capabilities, significantly contribute to creating streamlined communication. Finally, lean feedback, defined by quickness, clarity, and relevance, serves as a crucial component in maintaining an efficient lean communication process. Together, these features establish a robust framework for optimizing communication processes within organizations.

Keywords : Lean Communication, Communicator’s Skills, Lean Information, Lean Message, Lean Channel, Lean Feedback.

References :

1. Iliev, V., & Petkov, G. (2020). Confidential Communication for Reliable Information and Knowledge Exchange. International institute for communication and behavior. Retrieved from https://www.researchgate.net/publication/339592846
2. Adu-Oppong, A., & Birikorang, E. (2014). COMMUNICATION IN THE WORKPLACE: GUIDELINES FOR IMPROVING EFFECTIVENESS. Global Journal of Commerce & Management prespective. Retrieved from https://www.researchgate.net/publication/304782482
3. Anwar, R., Rehman, M., Wang, K. S., & Hashmani, M. A. (2019). Systematic Literature Review of Knowledge Sharing Barriers and Facilitators in Global Software Development Organizations Using Concept Maps. IEEE Access. doi:10.1109/ACCESS.2019.2895690
4. Berg, T., Jahed, G., & Carrengton, T. (2024). On the role and effects of supervisor feedback sign in auditing: Evidence from a cohort of early career auditors. The British Accounting Review. doi:10.1016/j.bar.2024.101371
5. Campean, A., Bocos, M., Roman, A., Rad, D., Crisan, C., Maier, M., . . . Roman, C. (2024). Examining Teachers’ Perception on the Impact of Positive Feedback on School Students. Education Sciences. doi:10.3390/educsci14030257
6. Chmielecki, M. (2015). Factors Influencing Effectiveness of Internal Communication. Management and Business Administration. Central Europe. doi: 10.7206/mba.ce.2084-3356.139
7. Cong , L., Sriram , K., & Ying , R. (2011). Moderating effects of collectivism on customized communication: a test with tailored and targeted messages. Asian Journal of Communication. doi:10.1080/01292986.2011.609596
8. Cook, S., & Steyn, R. (2024). The Role of Feedback in the Development of Managers. Interdeciplinary Journal of management sciense. doi:10.38140/ijms-2024.vol1.15
9. Costeleanu, M. (2021). LINGUISTIC AND CULTURAL BARRIERS IN MULTINATIONAL COMPANIES. The Central and Eastern European Online Library, 419-423. Retrieved from https://www.ceeol.com/search/article-detail?id=1004460
10. Costigan, R., & Brink, K. (2019). Developing Listening and Oral Expression Skills: Pillars of Influential Oral Communication. Journal of Management Education. doi:10.1177/1052562919890895
11. Emami, M., Bayat, A., Tafazolli, R., & Quddus, A. (2024). A Survey on Haptics: Communication, Sensing and feedback. IEEE Communications Surveys & Tutorials. doi:10.1109/COMST.2024.3444051
12. Erunkulu, O. O., Zungeru, A. M., & Mosalaosi, M. (2021). 5G Mobile Communication Applications: A Survey and Comparison of Use Cases. IEEE Access. doi: 10.1109/ACCESS.2021.3093213
13. Ferreira, D., & Barbosa, S. (2016). Lean Communication-Centered Design: A Lightweight Design Process. Springer International Publishing Switzerland. doi:10.1007/978-3-319-39510-4_5
14. Gîfu, D., & Teodorescu, M. (2014). Communication process in a Lean concept. The Central and Eastern European Online Library, 119-127. Retrieved from https://www.ceeol.com/search/article-detail?id=34898
15. Günay, M. (2021). Design in Visual Communication. Scientific Research Publishing Inc. doi:10.4236/adr.2021.92010
16. Hardjati, S., & Febrianita, R. (2019). The Power of Interpersonal Communication Skill in Enhancing Service Provision. Journal of Social Science Research. doi:10.24297/jssr.v14i0.8150
17. Huizing, B. (2014). LEAN LIBRARY COMMUNICATION : MIND THE CUSTOMER. European Scientific Journal. Retrieved from https://eujournal.org/index.php/esj
18. Khoei, A., Kaul, M., Lewis, L., Daniel, J., & Sharma, R. (2017). Use of Lean Robotic Communication to Improve Social Response of Children with Autism. Lean Robotic Communication for Children with Autism. Retrieved from https://www.researchgate.net/publication/318129979
19. Kucheryavenko, S., Gayvoronskaya, S., Chistnikova, I., & Vinnik, A. (2019). Integrated Supply Chain Strategy with Standardization of Professional Communication as Lean Manufacturing Tool. International Journal of Supply Chain Management. Retrieved from http://excelingtech.co.uk/
20. Kusel, M., & Coetzee, R. (2024). Towards a Conceptual Lean Communication Protocol to Guide Decision-Making. IEOM Society International, USA. doi:10.46254/AF05.20240188
21. Liao, C., & Hsu, C. (2023). Exploring determinants of formation of cognitive anchors from altruistic messages: A fuzzy DEMATEL approach. PLOS ONE. doi:10.1371/journal.pone.0293841
22. Lim, W., & Bowman, C. (2024). Giving and Responding to Feedback: Guidelines for Authors and Reviewers. Activities, Adaptation & Aging. doi:10.1080/01924788.2024.2304948
23. Lukas, S. (2021). Barriers to internal communication in companies. Journal of Economics and Social Research, 22, 42-54. Retrieved from https://www.ceeol.com/search/article-detail?id=964952
24. Mbelu, M. (2020). Visual Art and Role in Communication. Imtijotas. Retrieved from https://portal.issn.org/resource/ISSN/2616-096X
25. McKie, M., Jones, R., Miles, J., & Jones, I. (2021). Improving Lean Manufacturing Systems and Tools Engagement Through the Utilisation of Industry 4.0, Improved Communication and a People Recognition Methodology in a UK Engine Manufacturing Centre. Procedia Manufacturing, 371-382. doi:10.1016/j.promfg.2021.10.052
26. Mehmood, T., Taresh, S., & Che Hassan, D. (2023). The Role of the Interpersonal Skills of the School Principals in Optimizing Positive School Climate: A Concept Paper. International Journal of Emergent Issues of Social Science, Arts, and Humanities. doi:10.60072/ijeissah.2023.v1i02.003
27. Morrison, L., & Jacobsen , M. (2023). The role of feedback in building teaching presence and student self-regulation in online learning. Social Sciences & Humanities Open. doi:10.1016/j.ssaho.2023.100503
28. Raeissi, P., Zandian, H., & Mirzarahimy, T. (2019). Relationship between communication skills and emotional intelligence among nurses. Evidence & practice / communication. doi:10.7748/nm.2019.e1820
29. Rani, U. (2016). COMMUNICATION BARRIERS. JOURNAL OF ENGLISH LANGUAGE AND LITERATURE (JOELL). Retrieved from https://www.researchgate.net/publication/304038097
30. Redeker, G., Kessler, G., & Kipper, L. (2019). Lean information for lean communication: Analysis of concepts, tools,references, and terms. International Journal of Information Management, 37-43. doi:10.1016/j.ijinfomgt.2018.12.018
31. Sanina, A., Balashov, A., Rubtcova, M., & Satinsky, D. (2017). The effectiveness of communication channels in government and business communication. Information Polity. doi: 10.3233/IP-170415
32. Sapungan, R., Kashiwagi, S., Legaspi, D., Lopez, M., Lat, L., & Malabanan, M. (2019). Communication Barriers in the Workplace. IJISET - International Journal of Innovative Science, Engineering & Technology. Retrieved from http://www.ijiset.com/
33. Steinemann , A., Wampfler, S., Kennel, T., & Kunz, A. (2012). DEFINITION AND ANALYSIS OF A LEAN COMMUNICATION THEORY. Organizing Committee of TMCE. doi:10.3929/ethz-a-007250053
34. Talha, B., & Patzold, M. (2011). Communication model for mobile to mobile cooperative communication system. doi: 10.1109/MVT.2011.940793
35. Tetteh, E., & Amewokunu, Y. (2020). An Assessment of Lean Communication at a Nuclear Power Plant. IGI Global. doi:10.4018/978-1-5225-9615-8.ch046
36. Urbancova, H., Vrabcova, P., & Pacakov , Z. (2024). Communication from below: Feedback from employees as a tool for their stabilisation. Heliyon. doi:10.1016/j.heliyon.2024.e28287
37. Vladutescu, S. (2020). MATERIAL, INTENTION AND ORIENTATION OF THE MESSAGE. Social Sciences and Education Research Review. Retrieved from https://www.ceeol.com/search/article-detail?id=952929
38. Walbeck, K. (2019). Leadership Communication in Lean-Oriented Companies. IEEE International Professional Communication Conference (ProComm). doi:10.1109/ProComm.2019.00044
39. Yu, H., & Jia, B. (2021). Developing a Knowledge-Based System for Lean Communications Between Designers and Clients. Springer Nature Switzerland. doi:10.1007/978-3-030-78468-3_3