Tech-Driven Banking: Replacement of Clerical Jobs with Automation


Authors : Seena Mary Mathew; Dr. Shanimon. S

Volume/Issue : Volume 7 - 2022, Issue 8 - August

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3UeEbwY

DOI : https://doi.org/10.5281/zenodo.7085899

Banking sector in India has been witnessing a revolutionary transformation with the adoption of technological innovations to banking operations. On the pace of this digital transformation in banking, the banks are experiencing a change in the employment trend pattern. The article throws light towards the impact of tech driven banking or automation on clerical jobs. The general objective of the study is to provide a perspective on the replacement of clerical jobs with automation and for that, analyzing the trend pattern of clerical jobs in all scheduled commercial banks .For the purpose, we have analyzed the clerical job employees statistics as per RBI publication and mainly clerical job analysis on public, private, foreign banks and RRBs banks, for a period of 10 years from 2010 to 2019. The article results highlight that the employment growth rate shows a declining trend and the low level bank jobs are becoming fewer during the recent years.

Keywords : Digital transformation, Change in job roles, Repetitive jobs, technological innovations, New employment opportunities

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