Authors :
Jeremiah Mugambi Ananga; Dr. Samson Nyang’au Paul; Dr. Tobias Mwalili
Volume/Issue :
Volume 9 - 2024, Issue 4 - April
Google Scholar :
https://tinyurl.com/muvhr42y
Scribd :
https://tinyurl.com/yc6xed6u
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24APR1616
Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.
Abstract :
The general objective of the study was to
examine the role of technology infrastructureon business
performance of Commercial Banks in Kenya. The
philosophy that guided the research is positivism
philosophy. The study adopted correlational research
design. The target population was commercial Banks in
Kenya register by the Central Bank of Kenya. The
population consisted of all 42 commercial banks in
Kenya. Respondents’ population comprised of five top
managers from each bank translating to 210 top
managers. Slovin’s formula was used to calculate the
sample size. Purposive sampling technique was used to
select 138 top managers of the 42 commercial Banks in
Kenya. This study used a self-administered, closed and
open-ended questionnaire to obtain primary data. A
pilot study was conducted to test the validity and
reliability of the data collection instrument. Quantitative
data was collected and analyzed in this study by
calculating the response rate with descriptive statistics
such as mean, standard deviation, median and
proportions using the Statistical Package for Social
Sciences (SPSS) version 24). Regression analysis and
correlation analysis was used to carry out inferential
data analysis to determine the direction and strength of
the relationship between the independent and the
dependent variables. In order to test the influence of
information technology capability on business
performance of Commercial Banks in Kenya, the study
employed a hierarchical regression analysis with
moderation. The study results were presented through
use of tables and figures. The study concludes that
technology infrastructure has a positive and significant
effect on business performance of Commercial Banks in
Kenya. The study revealed that hardware/Software,
network and database influence business performance of
Commercial Banks in Kenya. This implies that
improvement in information technology infrastructure
(hardware/Software, network and database) would lead
to improvement in business performance of Commercial
Banks in Kenya. The study recommends that the
management of commercial banks in Kenya should
ensure they had adequate and up to date
hardware/Software to enable their employees improve
their productivity.
Keywords :
Technology Infrastructure, Business Performance of Commercial Banks and Positivism Philosophy.
The general objective of the study was to
examine the role of technology infrastructureon business
performance of Commercial Banks in Kenya. The
philosophy that guided the research is positivism
philosophy. The study adopted correlational research
design. The target population was commercial Banks in
Kenya register by the Central Bank of Kenya. The
population consisted of all 42 commercial banks in
Kenya. Respondents’ population comprised of five top
managers from each bank translating to 210 top
managers. Slovin’s formula was used to calculate the
sample size. Purposive sampling technique was used to
select 138 top managers of the 42 commercial Banks in
Kenya. This study used a self-administered, closed and
open-ended questionnaire to obtain primary data. A
pilot study was conducted to test the validity and
reliability of the data collection instrument. Quantitative
data was collected and analyzed in this study by
calculating the response rate with descriptive statistics
such as mean, standard deviation, median and
proportions using the Statistical Package for Social
Sciences (SPSS) version 24). Regression analysis and
correlation analysis was used to carry out inferential
data analysis to determine the direction and strength of
the relationship between the independent and the
dependent variables. In order to test the influence of
information technology capability on business
performance of Commercial Banks in Kenya, the study
employed a hierarchical regression analysis with
moderation. The study results were presented through
use of tables and figures. The study concludes that
technology infrastructure has a positive and significant
effect on business performance of Commercial Banks in
Kenya. The study revealed that hardware/Software,
network and database influence business performance of
Commercial Banks in Kenya. This implies that
improvement in information technology infrastructure
(hardware/Software, network and database) would lead
to improvement in business performance of Commercial
Banks in Kenya. The study recommends that the
management of commercial banks in Kenya should
ensure they had adequate and up to date
hardware/Software to enable their employees improve
their productivity.
Keywords :
Technology Infrastructure, Business Performance of Commercial Banks and Positivism Philosophy.
