Authors :
Jeremiah Mugambi Ananga; Dr. Tobias Mwalili; Dr Samson Nyang’au Paul
Volume/Issue :
Volume 9 - 2024, Issue 4 - April
Google Scholar :
https://tinyurl.com/yc2fyvvd
Scribd :
https://tinyurl.com/2rc4a2hh
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24APR1615
Abstract :
The general objective of the study was to
examine the role of Technology Processes on business
performance of Commercial Banks in Kenya. The
philosophy that guided the research is positivism
philosophy. The study adopted correlational research
design. The target population was commercial Banks in
Kenya register by the Central Bank of Kenya. The
population consisted of all 42 commercial banks in
Kenya. Respondents’ population comprised of five top
managers from each bank translating to 210 top
managers. Slovin’s formula was used to calculate the
sample size. Purposive sampling technique was used to
select 138 top managers of the 42 commercial Banks in
Kenya. This study used a self-administered, closed and
open-ended questionnaire to obtain primary data. A
pilot study was conducted to test the validity and
reliability of the data collection instrument. Quantitative
data was collected and analyzed in this study by
calculating the response rate with descriptive statistics
such as mean, standard deviation, median and
proportions using the Statistical Package for Social
Sciences (SPSS) version 24). Regression analysis and
correlation analysis was used to carry out inferential
data analysis to determine the direction and strength of
the relationship between the independent and the
dependent variables. In order to test the influence of
information technology capability on business
performance of Commercial Banks in Kenya, the study
employed a hierarchical regression analysis with
moderation. The study results were presented through
use of tables and figures. The study concludes that
technology processes has a positive and significant effect
on business performance of Commercial Banks in
Kenya. The study revealed that idea generation,
technology acquisition and technology Implementation
influence business performance of Commercial Banks in
Kenya. This implies that improvement in information
technology processes (idea generation, technology
acquisition and technology Implementation) would lead
to improvement in business performance of Commercial
Banks in Kenya. Based on the findings, the study
recommends that the management of commercial banks
in Kenya should ensure they have in place an effective
plan for idea generation, technology acquisition and
technology Implementation.
Keywords :
Information Technology Processes, Business Performance of Commercial Banks, Central Bank of Kenya.
The general objective of the study was to
examine the role of Technology Processes on business
performance of Commercial Banks in Kenya. The
philosophy that guided the research is positivism
philosophy. The study adopted correlational research
design. The target population was commercial Banks in
Kenya register by the Central Bank of Kenya. The
population consisted of all 42 commercial banks in
Kenya. Respondents’ population comprised of five top
managers from each bank translating to 210 top
managers. Slovin’s formula was used to calculate the
sample size. Purposive sampling technique was used to
select 138 top managers of the 42 commercial Banks in
Kenya. This study used a self-administered, closed and
open-ended questionnaire to obtain primary data. A
pilot study was conducted to test the validity and
reliability of the data collection instrument. Quantitative
data was collected and analyzed in this study by
calculating the response rate with descriptive statistics
such as mean, standard deviation, median and
proportions using the Statistical Package for Social
Sciences (SPSS) version 24). Regression analysis and
correlation analysis was used to carry out inferential
data analysis to determine the direction and strength of
the relationship between the independent and the
dependent variables. In order to test the influence of
information technology capability on business
performance of Commercial Banks in Kenya, the study
employed a hierarchical regression analysis with
moderation. The study results were presented through
use of tables and figures. The study concludes that
technology processes has a positive and significant effect
on business performance of Commercial Banks in
Kenya. The study revealed that idea generation,
technology acquisition and technology Implementation
influence business performance of Commercial Banks in
Kenya. This implies that improvement in information
technology processes (idea generation, technology
acquisition and technology Implementation) would lead
to improvement in business performance of Commercial
Banks in Kenya. Based on the findings, the study
recommends that the management of commercial banks
in Kenya should ensure they have in place an effective
plan for idea generation, technology acquisition and
technology Implementation.
Keywords :
Information Technology Processes, Business Performance of Commercial Banks, Central Bank of Kenya.
