The Effect of Implementation of Report Online Application on User Satisfaction and Operational Performance


Authors : Slamet Widodo ; Niken Sulistyowati

Volume/Issue : Volume 5 - 2020, Issue 8 - August

Google Scholar : http://bitly.ws/9nMw

Scribd : https://bit.ly/2Yp0N2r

DOI : 10.38124/IJISRT20AUG251

This study aims to determine and analyze the effect of applying the Report Online Application to User Satisfaction and Operational Performance. The object of research is the employee of the Directorate General of SDPPI by using purpose sampling techniques and the number of samples 143 respondents. This research is a causal associative type through a questionnaire that is measured with a differential semantic scale with the lowest point 1 to the highest point 10 and analyzed with Structural Equation Modeling (SEM) AMOS 23. The results show that the application of Report Online applications has a positive effect on user satisfaction, user satisfaction has a positive effect on operational performance and the implementation of Report Online application has a positive effect on operational performance

Keywords : Reporting, User Satisfaction, Operational Performance, Amo)

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