The Effect of Internet Banking Security on Customer Satisfaction of Banking Sector in the North West Region of Cameroon

Authors : Takoutio Feudjio virginie; Achamoh victalice

Volume/Issue : Volume 8 - 2023, Issue 9 - September

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This article was focused on the analysis on how internet banking security affect customer satisfaction of banking sector in the North West Region of Cameroon. Specifically, the study evaluated the relationship that exist between encryption, firewalls, data intrusion system and customer satisfaction of banking sector. To achieve this, the random and convenient sampling technique was used to target a sample size of 145 customers from banking sector in the North West region of Cameroon. Inferential statistics using the Pearson correlation coefficient and the multi regression analysis were applied to analyze our data. The results obtained from the analysis shown that, there were positive and significant effect of encryption, Firewalls and data intrusion system on customer satisfaction of banking sector in the North West Region of Cameroon. The article recommended that, to maintain a best relationship with their customers, a banking sector should make an effort to increase the level of internet security to keep Secrecy of the customer’s data and reduce fraud.

Keywords : Internet Banking Security, Customer Satisfaction, Banking Sector in Bamenda.


Paper Submission Last Date
31 - December - 2023

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