The Effect of Leadership and Trust on Company Performance through Knowledge Management as an Intervening Variable (Case Study on BPJS Ketenagakerjaan)


Authors : Edi Mulyono; Lenny Christina Nawangsari

Volume/Issue : Volume 6 - 2021, Issue 6 - June

Google Scholar : http://bitly.ws/9nMw

Scribd : https://bit.ly/3yXCVmT

This study aims to analyze the effect of leadership and trust on company performance through knowledge management as an intervention variable (case study on BPJS Employment). The population of this study are employees who work in BPJS Ketenagakerjaan throughout Indonesia with the position of head of field, with a sample of 210 heads of fields. The data analysis method used Structural Equation Model-Partial Least Square (SEM-PLS). The results of the study found that leadership has a positive and significant effect on company performance. Trust has a positive and significant influence on company performance. Leadership has a positive and significant influence on knowledge management. Trust has a positive and significant influence on knowledge management. Knowledge management has a positive and significant impact on company performance. Knowledge management acts as a mediating variable in the relationship between leadership and company performance. Knowledge management acts as a mediating variable in the relationship of trust to company performance.

Keywords : Leadership, Trust, Knowledge Management, Company Performance

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